The global market for smart virtual personal assistants (SVPA), or chatbots, is growing exponentially. What was valued at $113 million just two years ago, according to Transparency Market Research, is expected to reach nearly a billion by 2024. Furthermore, adoption of popular virtual assistants such as Apple Siri, Amazon Alexa, Google Home, and Microsoft Cortana are rapidly approaching 100 million combined users.
These offerings, however, have predominantly appeared in the consumer space for straightforward activities such as booking movie tickets, identifying restaurants, providing sports and weather updates, creating event reminders, texting and calling friends, or playing music. of the next vista is the enterprise, where SVPAs could, for instance, schedule meetings, follow up on work-in-progress activities, and carry out daily tasks such as filing timesheets, providing employee instruction, and more. All told, this could lead to significant enhancements to employee collaboration, satisfaction, and ultimately significant cost savings for organizations.
In our view, SVPAs are an enterprise disruption waiting to happen, especially when paired with Microsoft’s popular SharePoint or Office 365 platform. Here’s why.