Many companies strive for faultless order management because lives may depend on it. Take, for example, the need to provide parts to repair medical diagnostic equipment, maintain aircraft, or ensure that first responders are well equipped. Every step of the order management process requires precision and perfection — from initial order intake to manufacturing, from warehouse operations to fulfillment completion.
But investing continuously to achieve 100% perfection for every order every time is an expensive proposition that may offer diminishing returns as the ultimate goal approaches. Organizations need to decide when perfection is essential, and whether incremental improvements might be good enough. Most distributors operate with slim margins and might find it more practical to focus on improving efficiency and reducing process errors that disrupt value-chain performance.