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COGNIZANT CONSULTING
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Perspectives

How Insurers Can Boost Automation Efforts Through IPA

2019-02-07


By moving from task-based robotic process automation to intelligent process automation, insurers can improve and widen automation efforts across their business. Here’s how to develop a more effective automation strategy that’s AI-infused.

Robotic process automation (RPA) has emerged as the go-to solution for insurers looking to reduce effort and time by automating the repetitive and mundane. However, RPA has a higher-IQ successor, ushering in a new era of broader, smarter automation.

Intelligent process automation (IPA) enhances software bots in ways that mimic human perception and judgment through cognitive technologies, such as artificial intelligence (AI) and machine learning (ML). IPA heralds in new capabilities to perceive, decide and act — like never before possible. Today, an effective automation strategy requires a close review of this new tool’s full potential. In the long-run, insurers that develop a holistic automation strategy that thinks outside the RPA bot and moves toward cognitive technologies will more effectively improve their efficiency, quality, compliance and customer experience.

This infographic provides a bird's-eye view of how insurers can develop an effective automation strategy for today's growth-challenged marketplace.

To learn more, read “RPA Is Just the Start: How Insurers Can Develop a Successful Intelligent Process Automation Strategy,” visit the Intelligent Process Automation and Insurance sections of our web site, or contact us.

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How Insurers Can Boost Automation Efforts Through IPA