COVID-19: An inflection point for “gradual” to “sudden” voice adoption. The shift toward voice will only accelerate, with the great majority of respondents (93%) believing that voice will gain further momentum, thanks to continued interest in contact-less interactions.
Voice means money. On average, companies plan to spend 3% of their revenues on building voice capabilities in the next five years. And they’ve got high expectations for returns, as they’re aiming to drive 6.3% of their revenue through voice during the same period.