Leverage AI-infused Microsoft Dynamics 365 Contact Center
Revolutionize customer experiences with an AI-enabled contact center.
<h3>Energize both your customers and agents</h3> <p>Enhance your CX and empower your agents while reducing costs by leveraging a natively integrated and Copilot-enabled customer engagement platform. </p> <p><a href="https://www.microsoft.com/en-us/dynamics-365/products/contact-center?msockid=08c71c7941276704026c094440fa6619" target="_blank">Microsoft Dynamics 365 Contact Center</a> improves CX with omnichannel conversational engagements that maintain context throughout the journey. The platform leverages a 360-degree view of the CX along with AI-driven content to proactively provide customers with critical sales and support content. It also increases agent efficiency and drives revenue with the next-best action, coaching and targeted product recommendations.</p>
<h3>Featured work</h3>
<h3>Offerings</h3>
<h4>Transform your contact center with us</h4>
<p>Cognizant offers comprehensive solutions for upgrading, migrating or deploying Dynamics 365 Contact Center. Our Copilot-first approach modernizes processes with innovative solutions, supported by a dedicated global team of over 200 contact center experts.</p>
Dynamics 365 Contact Center implementation
Elevate your agent and customer experiences with gen AI
Whether you are looking to upgrade your legacy Dynamics 365 Customer Service environment with omnichannel components, migrate an existing environment or deploy a brand-new Dynamics 365 Contact Center, Cognizant’s delivery methodology can assist you in creating an end-to-end Copilot-first Dynamics Contact Center, modernizing processes through innovative solutions. We excel in transforming contact centers across people, processes and platforms, leveraging our existing tools and accelerators, and our extensive experience in contact center modernization. Our dedicated center of excellence, with over 200 experts globally, offers full support throughout the transition.
<h3>Enablers</h3>
<h4>Dynamics 365 and Power Platform capabilities</h4>
<p>Our Dynamics experts help your business to grow and innovate with Microsoft cloud solutions.</p>
Customer service transformations
Pioneering the future of customer service
Transform customer service with Dynamics 365 Contact Center. Empower agents with AI-driven insights and reduce costs by leveraging a natively integrated and Copilot-enabled platform.
AI-driven IVR speech recognition
Revolutionize your contact center interactions with IVR speech recognition.
Utilize conversational AI for natural and efficient self-service, reducing the need for live agents. Experience seamless integration with Dynamics 365’s omnichannel capabilities, providing real-time transcription, translation and sentiment analysis to improve agent productivity and customer satisfaction.
THOUGHT LEADERSHIP
<h3>Latest thinking</h3>
<h3>Our partners</h3>
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