Insurers are expecting dramatic changes to their work by 2023 as a result of adopting digital technologies and mindsets, according to our study. Speeding processes, harnessing data and forming new collaborations will be the keys to winning the digital arms race ahead.

Almost overnight, insurers were forced into a new reality that mandated agility and the ability to quickly respond to any unprecedented event, whether it was the pandemic, climate change, cyber threats or national security.