As senior managers assess the fallout of the pandemic, top priorities range from accelerating digital initiatives amid cost-cutting pressures, to ensuring health and well-being, according to our recent study.
A Stress Test that Will Accelerate the Future
The COVID-19 pandemic has not only upended society and inflicted tragic losses; it has also been a defining moment for business. The crisis has accelerated the use of modern technology, radically altered customer behavior, short-circuited business operations and revised how employees get things done. Many of the practices that have become commonplace during this time — from online commerce and banking, to remote working and healthcare, to digital learning and entertainment — will continue to be our new normal long after the crisis subsides.
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