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Operations intelligence allows organizations to generate a performance and feedback loop that provides decision-makers with real-time insights and visibility into business operations findings so that they can act on the findings—immediately seeing the results of those actions. Operations intelligence helps companies optimize business processes with digital intelligence by revealing and resolving costly inefficiencies, siloes and bottlenecks.
Operations intelligence helps HR teams more accurately determine the right candidates with the right skills for the job. It also identifies employee sentiment and the chances that a high-value employee is at risk of leaving. It helps accounting teams execute “smart spend” strategies to optimize procurement processes and corporate travel plans and policies. Operations intelligence informs sales and marketing teams on the channels to focus on for the greatest impact. Across industries, it can inform businesses on whether to buy or lease a building and whether to perform a service in-house or with a partner. It can also identify software contracts that are not used, identify features in new equipment that aren’t necessary and eliminate duplicate licensing.