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Conversational artificial intelligence is intelligent software that is designed to understand, process and respond to human voice input. Conversational AI “bots” engage quickly with prospects, provide superior customer service and amplify your digital brand on social media, websites, mobile devices and a growing range of smart devices.
Conversational AI increases sales across digital commerce channels with personalized, 24x7 human-like “bots.” These chatbots increase employee productivity and satisfaction by automating high-frequency and routine service desk interactions. They also lower the cost of customer service while improving customer satisfaction and loyalty.