What is AI in marketing?
Artificial intelligence (AI) in marketing is the process of leveraging AI methods and tools such as data models, algorithms and machine learning to produce customer insights that marketers can use to optimize spending, customize content and personalize the customer journey. Examples of AI in marketing solutions include chatbots, image recognition, personal assistants (such as Google Assistant, Amazon Alexa, Microsoft's Cortana and Apple's Siri) recommendation engines, targeted advertising based on your search and dynamic pricing on ecommerce sites.
What are the business benefits of AI in marketing?
AI in marketing is already being used today to boost the performance and ROI of digital marketing campaigns. It can also yield these business benefits:
- Make advertising smarter. AI helps elevate account-based marketing solutions by using big data to promote insightful analysis and create smarter online ads. AI can also process your data and look at your results to drive targeted advertising.
- Make searches better. AI and big data solutions can analyze consumers’ digital search patterns and help pinpoint key areas on which to focus marketing strategies
- Personalize content. By combining big data, machine learning and AI, marketers can refine analytics to understand customers on an individual level, and personalize content accordingly. Hyper-personalization is the latest trend with a focus on the customer’s preferences by combining digital and non-digital channels.
- Improve customer service. Chat and other consumer engagement tools have increasingly become the domain of AI bots, and the trend should continue as AI performance grows more sophisticated.
How is AI used in marketing?
AI in marketing is used to provide actionable recommendations for managing relationships. By integrating multiple data sources and systems, AI can generate a profile for each consumer, so that decision-makers can understand what drives their customers’ choices and guide them to their next best action.
How is AI used in digital marketing?
In an organization’s digital initiatives, AI in marketing can help:
- Increase retention and loyalty
- Excite and delight customers with relevant, personalized offers and services
- Capture higher ROI through effective targeting
- Reduce handling time
- Improve productivity
- Enhance self-service capabilities
How does AI contribute to personalization in marketing campaigns?
Organizations need to treat each customer as an individual. That requires hyper-personalization, which means more than greeting customers by name. It means:
- Making an offer depending on each customer’s personal profile
- Meeting each customer’s needs based not just on past purchases but on real-time information
- Providing a seamless, customized experiences across every channel, every time
A sophisticated customer analytics ecosystem powered by AI in marketing can help you deliver superior customer experiences across all marketing channels.
