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EMBRACE CUSTOMER-FOCUSED RETAIL

Meet new consumer demands with smarter tools

Meet new consumer demands with smarter tools

Create an operating system that treats customers as individuals

Find out how technology, customer data and AI join to build an experience operating system that delivers personalized experiences at speed and scale.

LEARN MORE

Store competition is increasing. Gain the flexibility you need to become a leader.

Department store managers need to work not only harder but also smarter to remain out front. Our Retail practice offers the tools you need to succeed amid growing competition and increasingly complex supply chains.
From customer loyalty and customer relationship management (CRM) to workforce management solutions, we help you deliver seamless service to customers. In addition to basic point of sale and workflow management systems, we can implement next-generation customer touchpoints like personal shopping assistants, kiosks and digital signage.

CASE STUDY
Move from customer insight to improved customer experience

Read how a retailer developed a strategy with human-centered insights to understand what millennials desire and how to engage them on digital platforms and in-store.

READ THE CASE STUDY

Our capabilities

  • OMNICHANNEL

    POWER UP OMNICHANNEL

    Cognizant’s experts help retailers find the right path to omnichannel adoption for their brand based on customers, competitors, and physical and digital assets. Our consulting and expertise span: 

    • Omnichannel strategy and roadmap
    • Cross-channel integration
    • E-commerce re-platforming
    • International commerce
    • Digital commerce optimization
    • Mobile
    • Digital marketing
    • Agile delivery
    • Loyalty and CRM
  • MERCHANDISING

    GET RETAIL EXPERTISE

    Get the guidance you need to elevate your merchandising strategy. Our retail expertise spans the merchandising value chain, including retail information management, merchandise financial planning, category management, assortment and space planning, pricing and promotion planning.
  • STORES

    RETHINK STORE EXPERIENCES

    Cognizant can help you rethink the department store experience to create more engaging and rewarding shopper interactions. We offer a range of store solutions including:

    • Point of service
    • In-store productivity
    • Gamification
    • In-store service management
    • Shrink management
  • SUPPLY CHAIN

    REVITALIZE YOUR SUPPLY CHAIN

    Get help solving complex supply chain problems to gain more benefits and savings along the transformation journey. Let our team show you how an integrated supply chain can create a retail experience without boundaries—and help your organization stay vital to shoppers. Our supply chain consulting and services span:

    • Supply chain planning
    • Supply chain execution
    • Supply chain visibility
  • RETAIL ENTERPRISE SERVICES

    CREATE QUALITY SOLUTIONS

    Cognizant’s partnerships with Microsoft, Oracle, Salesforce, Google Cloud, Adobe, SAP and Amazon Web Services (AWS), combined with our global delivery and implementation best practices, ensure that you receive the highest quality solution in the most cost‑effective manner.

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing. 

Let’s talk about how digital can work for your business.

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