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Process mapping is a tool for documenting a company’s business operations, from a single process or work stream to end-to-end processes. It is a core component of an enterprise’s process improvement initiatives.
Process mapping provides an accurate picture of how a business process works and the steps and resources required for execution. Documenting a single process helps a business understand key steps and resources within a specific work stream. Documenting end-to-end processes provides a complete picture of an entire operating environment, including dependencies across processes and departments, so conflicts and inefficiencies can be easily resolved.