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Intelligent automation is the combination of artificial intelligence (AI), machine learning, and process automation that is used to create smart business processes and workflows that think, learn, and adapt on their own.
By applying intelligent automation within enterprise operations, companies can increase efficiencies and gain new capabilities beyond human abilities—such as processing millions of documents and applications a day, spotting and resolving issues within each, and making improvement recommendations. In addition, intelligent automation can yield unique, personalized customer interactions, leading to best-in-class customer experience and satisfaction.