carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

No Results.

Did you mean...

Or try searching another term.

Digital Banking

What is digital banking?

Digital banking is the process of moving to the Internet the traditional banking services, activities and programs that once were available to customers only when they were physically present at a bank’s branch. 

What are the business benefits of digital banking?

There are multiple business benefits of digital banking for the customer, bank and other providers in the ecosystem. Customer benefits include anytime, anywhere access at their fingertips; enhanced and personalized experiences; reduced transaction costs; faster turnaround time; and access to new and innovative features across payments, savings views and deposits. For the bank, benefits include lower cost of operations (through branchless banking and self-serve options), innovative revenue models and customer stickiness through experience and innovative products and services.

Back to

Glossary