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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Boost revenue with more completed transactions and increased conversions
With Cognizant Policyholder Connect, insurers in life and annuity, retirement, and property and casualty can power their brand with a modern CX that builds relationships and ensures customers feel valued.
Our components that will help you grow your market share include:
- Digital Sales and Service supports customers proactively. The live observation feature lets call agents reach out to visitors, and co-browsing enables screen sharing to assist customers with options and application forms.
- Personalized Interactive Video provides real-time customization and delivers the distinctive experiences customers demand.
- Interaction Analytics generates insight based on tone as well as speech.
Grow market share while optimizing customer experience
Cognizant Policyholder Connect delivers remote interactions that ensure customers feel valued—and complete more transactions for higher conversion lift.
LEARN MORELatest thinking
Creating more educated policyholders through personalized video
Tailored interactive video lets insurers guide customers through complex policy details.
Differentiate with empathy: What insurance marketers need to know
At a time when empathy is essential, insurers are turning to digital tools like AI and co-browsing to better support customers during the pandemic.
COVID-19: Time to give digital capabilities a tough workout
During the pandemic, exercise digital strengths to maintain high-quality experiences for policyholders and improve business resiliency.
