<h3><span class="text-white">Stay Cognizant</span></h3> <p><span class="text-white">Stay Cognizant highlights the voices of Cognizant leaders, partners and clients speaking about our most strategic topics. From technology to skilling, from industry perspectives to sponsorships, our guests help you stay cognizant across our entire ecosystem.</span></p>
How Cognizant Scaled Agentic AI Across 350,000 Employees
Dan Fink, Associate Vice President-Platform Engineering Venkatesh Balaji, Associate Vice President - AVP Enterprise Architecture
Most enterprise intranets have many disparate, isolated chatbots representing different departments which can cause confusion for employees on where to get their answers and can result in overloaded support tickets. Cognizant took a different path, transforming its OneCognizant platform into a multi-agent system to help streamline inquiries and deliver more accurate responses faster. In this episode, we unpack how agentification turned a traditional intranet into a unified, conversational decision layer—serving 350,000 employees, reducing support tickets by 50%, and delivering 10M+ agent interactions with 92% positive feedback. Learn how orchestration, governance, and distributed intelligence come together to move from AI agent pilots to real enterprise impact.
<h3><span class="text-white">The Agent Effect</span></h3> <p><span class="text-white">Hear from AI pioneers and enterprise leaders on “The Agent Effect,” where we explore how autonomous AI agents and multi-agent systems transform the way businesses operate and innovate. This podcast unpacks real-world AI implementations and ethical considerations—offering a strategic roadmap for getting ahead in the era of agentic AI.</span></p>
<h3><span class="text-white">Product Engineering</span></h3> <p><span class="text-white">Cognizant’s “Powering Product Innovation” podcast series offers an inside look at emerging trends in product engineering from industry experts and leaders from top technology organizations.</span></p>
<h3>Explore all podcast episodes</h3>
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