carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.


A Better Identity and Access Management Solution

The Challenge

A large payments services company provides fast, convenient ways to send and receive money around the world, via ATMs and kiosks, in addition to operating more than half a million agent locations in 200 countries.

To meet the fast-growing needs of its identity and access management (IAM) efforts at optimal cost, the company asked Cognizant to build a secure IAM solution to sunset its legacy in-house provisioning solutions, migrate more than 600 applications, and automate application onboarding, lifecycle events management and access reviews.

Our Approach

Cognizant implemented a file-based system to correlate a vast number accounts to target identities. We maintained dedicated service identities for mapping service accounts and restricted the number of accounts on each. Our custom implementation approach introduced utilities to create new application custom objects, replacing inefficient, manually created objects. Finally, we developed a single platform for user onboarding, request management, provisioning and certification. Our robust framework also accelerated application onboarding.

Savings in Costs, Time, Effort and Resources

As a result of the Cognizant engagement, this global payments company integrated disparate systems into a single central system. This reduced maintenance costs and improved processes by using cross-resource skillsets to build custom tasks and lower application onboarding time. Manual effort was significantly reduced by automating Active Directories and service accounts management. Total resources were dramatically cut after the migration, resulting in long-term cost benefits.


apps onboarded in six months


reduction in total resource effort


reduction in manual effort