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Digital Maturity toolkit:

Journey Towards CX Excellence
<h3><span class="text-accent1-dark">Do you know</span></h3>
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Increase in spending towards CCaaS adoption

Gartner report

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Organizations reported significant cost savings through Analytics and AI strategies

CRM statistics - demandsage

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Organizations exploring or implementing Gen AI in their CX ecosystem

Everest group report

<p>As customer service organizations increasingly embrace digital adoption, understanding your <b>organization's digital maturity becomes the key to unlocking its full potential</b>. Cognizant, a leading professional services company, has surveyed over 100 clients and developed a framework to measure an organization's digital maturity across key areas, including <b>service technology, customer data, and digital experience</b>.</p> <p>Cognizant’s Digital Maturity Assessment will be your <b>one-stop shop to get valuable insights</b> into your organization's digital capabilities and <b>how well you are prepared for the future of digital transformation</b>.</p>

Curious to know where you are on the digital maturity journey

<h5>Dive into a quick 10-minute survey</h5>
<p>This comprehensive technology assessment framework evaluates organizations based on two critical dimensions.</p> <ul> <li>The sophistication of technology solutions implemented within your organization and&nbsp;</li> <li>Enablement of digital experiences for the customers, agents and businesses with the latest AI capabilities&nbsp;</li> </ul>
Digital maturity
<p><b>Here's what you'll gain by taking the assessment:</b></p>
Personalized reports
A personalized report: Receive a comprehensive report highlighting your strengths, weaknesses, and opportunities for improvement.
Actionable recommendations
Actionable recommendations: We'll provide tailored recommendations to help you elevate your digital maturity level.
Benchmarking data
Benchmarking data: Compare your results to industry benchmarks and get a clear picture of your competitive standing.
Cognizant experts
Connect with Cognizant Experts: Unlock exclusive access to Cognizant's digital transformation specialists who can help you craft a winning digital strategy
<p><a href="https://www.cognizant.com/us/en/services/enterprise-platform-services/customer-service-transformation" target="_self">Know more</a> about how cognizant can help you</p>
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