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65 Percent

Increase in spending towards CCaaS adoption


Gartner report

Chart1

Organizations reported significant cost savings through Analytics and AI strategies

CRM statistics - demandsage

86 Percent

Organizations exploring or implementing Gen AI in their CX ecosystem

Everest group report

As customer service organizations increasingly embrace digital adoption, understanding your organization's digital maturity becomes the key to unlocking its full potential. Cognizant, a leading professional services company, has surveyed over 100 clients and developed a framework to measure an organization's digital maturity across key areas, including service technology, customer data, and digital experience.

Cognizant’s Digital Maturity Assessment will be your one-stop shop to get valuable insights into your organization's digital capabilities and how well you are prepared for the future of digital transformation.

Curious to know where you are on the digital maturity journey

Dive into a quick 10-minute survey

This comprehensive technology assessment framework evaluates organizations based on two critical dimensions.

  • The sophistication of technology solutions implemented within your organization and 
  • Enablement of digital experiences for the customers, agents and businesses with the latest AI capabilities 
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Digital maturity
Here's what you'll gain by taking the assessment:

A personalized report: Receive a comprehensive report highlighting your strengths, weaknesses, and opportunities for improvement.

Actionable recommendations: We'll provide tailored recommendations to help you elevate your digital maturity level.

Benchmarking data: Compare your results to industry benchmarks and get a clear picture of your competitive standing.

Connect with Cognizant Experts: Unlock exclusive access to Cognizant's digital transformation specialists who can help you craft a winning digital strategy

Read more about how cognizant can help you click here