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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Unlock Digital Possibilities
HARNESS DIGITAL POWER TO PROPEL EXPERIENCES AND OUTCOMES
Embrace digital operating models to delight customers and improve performance.
WE CAN IMPROVE YOUR INDUSTRY’S OPERATIONAL PERFORMANCE
Today’s digital economy offers an unprecedented opportunity to envision and build innovative new products, services and experiences tailored to stay ahead of evolving customer demands.
But outdated operating models are hindering companies’ transformation initiatives, impeding growth and the ability to keep pace with customer and marketplace demands.
And only companies built on agile, intelligent and digitally enabled processes can deliver vastly more humanized transactions and experiences that outpace customer expectations.
We help you reimagine and create the digital processes that not only drive performance but also close the process gaps between customers, suppliers and partners with automation, insight and process platforms.
The result: Together with our clients, we are redefining how to be digital at scale—reimagining processes, redesigning ways of working and re-engineering process infrastructure to activate operational agility, efficiency and business growth.
Eight Ways to Drive Customer-Centricity Into Your Operations
Digital tools and techniques that exist now help companies to drive and keep customer-centricity at the heart of their operations. Here are eight digital-first steps to take when planning customer-service strategy.
VIEW PDFCOGNIZANT—A RECOGNIZED LEADER
Intelligent Automation in Business Processes (IABP) Solutions PEAK Matrix® Assessment 2020
Cognizant is positioned as a leader in IABP Solutions by Everest Group. The PEAK Matrix report recognizes Cognizant's outcome-focused intelligent automation solutions and offerings that helped clients scale RPA implementations and attain key business benefits—higher speed, improved accuracy and enhanced customer experience.
READ THE REPORT
Cognizant named The RPA Turnaround Specialist by Forrester
The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE, emphasizing straight-through process automation and tracking the RPA program back to outcomes.
With RPA, Cognizant's banking and financial services client reduced average handling time by more than 97% and realized a 60% increase in loan processing capacity.
READ THE REPORT READ THE PRESS RELEASE
Everest Group Revenue Cycle Management (RCM) Business Process Services PEAK Matrix™ Assessment 2019
Everest named Cognizant a leader and a Star Performer in RCM Business Process Services. The report recognizes Cognizant's wide array of technology tools that help in billing, denials management, coding and other functions within revenue cycle management.
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Everest Group PEAK Matrix™ for Banking BPO Digital Capability Platform (DCP) Service Providers 2019
Everest named Cognizant a leader in Banking BPO DCP Service Providers. The report recognizes Cognizant's strong digital capabilities, including BPM tools, automation, OCR solutions and operational analytics.
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Healthcare Payer Business Process Services PEAK Matrix™ Assessment 2019
Everest named Cognizant a leader in healthcare payer business process services. The PEAK Matrix report recognizes buyers' appreciation of Cognizant's collaborative, constructive and client-centric approach, which helps in positioning us as a strategic vendor of choice for multiple functional areas.
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Healthcare Business Process Automation Solutions PEAK Matrix™ Assessment 2019
Digital solutions play a critical role, and within digital, automation (RPA and AI) has garnered maximum mindshare among enterprises during the last few years. Some of the benefits that enterprises can achieve by implementing automation solutions include cost savings, enhanced customer experience and quality, revenue growth, better population health, improved speed, security, and governance and compliance.
READ THE REPORTLATEST THINKING
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FEATURED WORK
INSURANCE
BANKING
CONSUMER GOODSSERVICES
DISRUPT MARKETS
WITHOUT DISRUPTING YOUR BUSINESS
We’re helping clients re-engineer, digitize, manage and operate their most essential business processes, introducing better ways of working that improve customer experiences, heighten efficiency and lower operating costs to deliver clear outcomes and topline growth.
No matter what business challenge you confront, we are committed to leveraging capabilities that target a broad range of industries to improve operational performance.
ENTERPRISE SERVICES
We enable organizations to refocus scarce resources to grow their businesses at scale and speed by replacing self-managed processes with high-performing, cost-effective managed services.
INDUSTRY & PLATFORM SOLUTIONS
We remove operating model inefficiencies that impede growth and hinder transformation to enable the realization of business outcomes otherwise beyond reach.
INTELLIGENT PROCESS AUTOMATION
Empower your workforce by increasing productivity and elevating intellectual capital while removing mundane tasks.
67%
of organizations report that RPA enabled deeper insights into customers.
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