But outdated operating models are hindering companies’ transformation initiatives, impeding growth and the ability to keep pace with customer and marketplace demands.
And only companies built on agile, intelligent and digitally enabled processes can deliver vastly more humanized transactions and experiences that outpace customer expectations.
We help you reimagine and create the digital processes that not only drive performance but also close the process gaps between customers, suppliers and partners with automation, insight and process platforms.
The result: Together with our clients, we are redefining how to be digital at scale—reimagining processes, redesigning ways of working and re-engineering process infrastructure to activate operational agility, efficiency and business growth.
Eight Ways to Drive Customer-Centricity Into Your Operations
Digital tools and techniques that exist now help companies to drive and keep customer-centricity at the heart of their operations. Here are eight digital-first steps to take when planning customer-service strategy.VIEW PDF
The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE, emphasizing straight-through process automation and tracking the RPA program back to outcomes.
With RPA, Cognizant's banking and financial services client reduced average handling time by more than 97% and realized a 60% increase in loan processing capacity.READ THE REPORT READ THE PRESS RELEASE
Everest named Cognizant a leader and a Star Performer in RCM Business Process Services. The report recognizes Cognizant's wide array of technology tools that help in billing, denials management, coding and other functions within revenue cycle management.READ THE REPORT
Everest named Cognizant a leader in Banking BPO DCP Service Providers. The report recognizes Cognizant's strong digital capabilities, including BPM tools, automation, OCR solutions and operational analytics.READ THE REPORT
Everest named Cognizant a leader in healthcare payer business process services. The PEAK Matrix report recognizes buyers' appreciation of Cognizant's collaborative, constructive and client-centric approach, which helps in positioning us as a strategic vendor of choice for multiple functional areas.READ THE REPORT
Digital solutions play a critical role, and within digital, automation (RPA and AI) has garnered maximum mindshare among enterprises during the last few years. Some of the benefits that enterprises can achieve by implementing automation solutions include cost savings, enhanced customer experience and quality, revenue growth, better population health, improved speed, security, and governance and compliance.READ THE REPORT
In the 2018 ISG Provider Lens™ FAO Digital Outsourcing Services Archetype Report, Cognizant was recognized as a leader in all five archetype categories. Read the report to learn more about each archetype and Cognizant’s unique strengths in digital finance and accounting.READ THE REPORT VIEW PRESS RELEASE
Everest named Cognizant a leader in Healthcare Provider BPO. The report recognizes Cognizant’s numerous technological offerings, including a proven telemedicine platform, RCM tools and more, as an edge over competitors.
Everest named Cognizant a leader in Business Process Services Delivery Automation. Clients cite Cognizant’s expertise in automation, approach to optimizing processes before automating and drive to deliver outcomes as key strengths and drivers of ROI.READ THE REPORT
We’re helping clients re-engineer, digitize, manage and operate their most essential business processes, introducing better ways of working that improve customer experiences, heighten efficiency and lower operating costs to deliver clear outcomes and topline growth.
No matter what business challenge you confront, we are committed to leveraging capabilities that target a broad range of industries to improve operational performance.
We enable organizations to refocus scarce resources to grow their businesses at scale and speed by replacing self-managed processes with high-performing, cost-effective managed services.
We remove operating model inefficiencies that impede growth and hinder transformation to enable the realization of business outcomes otherwise beyond reach.
in revenue growth by 2018 from digitizing processes.LEARN MORE