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TECHNOLOGY

Transformation of IT Infrastructure by Streamlining Operations Strategies


The Challenge

When a global security, storage and systems management software provider decided to split into two businesses, the company wanted to revamp its IT and infrastructure operations strategy. It wanted to bring the functions of the hosting group in charge of compute, storage and middleware operations under closer in-house management. However, the provider didn’t have the necessary visibility into its operations to determine the scope of these critical processes, which when disrupted would result in huge revenue losses and negatively impact its technology strategy. External management of the provider’s IT infrastructure also left users dependent on manual delivery and provisioning mechanisms, rather than benefitting from automated and self-service processes. The company decided to approach Cognizant for help.


Our Approach

Relying on our legacy infrastructure transformation capabilities, we prepared to migrate the provider’s operations to a next-generation data center. For business agility, the company needed to modernize its IT functions and make them more responsive. We helped repatriate services previously spread across 50 locations, including compute, storage, backup, directory and middleware. To ensure transparency, we discussed key areas such as head count, use of onsite and offshore resources and transformation activities. We also helped the provider prepare for the split by migrating the workload to a private cloud infrastructure and transitioning the applications and toolsets to the new data center.

 

Delivering Control and Visibility With Reduced Costs and Increased Speed

Our continuous service improvement (CSI) and proven transition methodology helped rationalize and streamline the workflow process, which helped the provider reduce IT operations costs by more than 40 percent. As its business agility increased, the complexity of the company’s procedures decreased—working with Cognizant minimized its operations issues by almost 50 percent. This ensured enhanced security of the procedures, as well. The provider also chose Cognizant for the additional critical operations support it would need for the new data center and network management.

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Reduced

IT operations costs by 40%

Slashed

the probability of issues by almost 50%

Enhanced

security of procedures


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