The Cognizant Center for the Future of Work (CFoW) estimates that approximately 21 million new jobs will be created in the next decade by augmenting human skills and sensibilities with emerging forms of AI and automation. Organizations that act now to transform work and their workplaces will thrive. However, only 7% of firms surveyed by Forrester Research appear to be poised for action.*
To help WEF 2018 attendees better understand accelerating workplace transformation, the CFoW served up food for thought at a lunch session on ways organizations can seize the new opportunities that will be unleashed by AI and automation. Our interactive session highlighted 21 jobs, which we believe over the next decade will experience significant employment growth as a result of AI—enhancing work, our lives and our collective well-being.
*“The Future Of White-Collar Work: Sharing Your Cubicle With Robots,” Forrester, June 2016.
Work is changing due to automation and AI, but it’s not going away. Based on the major macroeconomic, political, demographic, societal, cultural, business and technology trends observable today, we propose 21 new jobs that will emerge over the next 10 years and will become cornerstones of the future of work.VIEW PERSPECTIVES
Concern about a jobless future has never been greater. No longer just an academic artifact or silver screen sensation, AI is transforming work as we know it—from healthcare diagnostics to stock trade and interactions with Alexa. When machines do everything, lots of people wonder, “What work will be left for humans when machines are cheaper, faster and smarter than we are"?WATCH VIDEO
Discover the new jobs—from low- to high-tech centric—that will be central to the future over the next 10 years.
Enjoy CSI? Hawaii Five-O? Sherlock? Get a kick out of running down leads, ruling out suspects and solving whodunits? Then we have the job for you! We’re looking to hire creative, talented individuals who can help us investigate the mysteries in our big data. What is our data telling us? What secrets does it contain? Every day we uncover new clues concerning the future of our work. Come join the growing team that asks the tough questions and comes up with the “big answers.”
Responsibilities include creating, maintaining and protecting the edge computing environment. This person will design and develop the hardware and software, overhaul the existing network infrastructure for reliability, efficiency and latency and balance load-shifting across the network and interconnecting networks. Additional work involves differentiating which types of data should be stored where, ensuing the scalability of the solution and addressing geographical challenges for the edge (metro vs. semi-urban vs. rural and for mobile devices).
An AI-assisted healthcare technician will augment remote healthcare teams. Affordable healthcare is in need of enthusiastic, friendly and empathetic healthcare technicians to drive the first wave of deployment. The role entails a combination of in-surgery work for our general patients and remote work for the vulnerable and frail. The successful applicant will have at least three years’ experience in nursing or a related field, and be comfortable and competent dealing with software packages and digital testing equipment.
Cyber city analysts ensure the safety, security and functionality of cities, enabling the steady flow of “healthy” data around our cities. They protect bio data, citizen data and asset data by ensuring all technical and transmission equipment functions without being compromised. This role will oversee that necessary repairs when automated data flows are flagged by the city resilience team as broken, faulty or hacked. Work also includes troubleshooting equipment issues, diagnosing faults and replacing components and circuitry.
The genomic portfolio director will create and execute our strategy for growing a portfolio of life sciences products for the North American and international markets. This person will oversee all aspects of launching and expanding the sale of our life science portfolio across the world. You will work collaboratively with our strategic sourcing team and our global account managers to develop plans and programs that focus specifically on our top 200 customer accounts (HMOs, major insurers, large health systems and hospitals, etc.).
As a financial wellness coach, you will be supported by our revolutionary platform, which offers up-to-the-second financial instrumentation, logging not only every transaction, but also using our existing robo-advisor platforms as monitors. The platform will enable for full-service financial coaching to optimize every aspect of customers’ financial life. This role entails a passion for helping people take the little steps to avoid crushing financial debt, using sophisticated technology as a catalyst.
The rise of the instantly connected and morally aware investor and consumer has fueled the requirement for hyper-transparent organizations. An alloyed role is emerging that requires the combined financial and regulatory acumen needed to deal in traditional and cryptocurrencies, with the PR expertise to maintain a positive public image that upholds our organization’s financial and public integrity. You will be able to build trust by enforcing and encouraging the transparent and responsible financial trading of cryptocurrencies with all organizational stakeholders.
Quantum computing is the future of computing, and machine learning is at the core of the ongoing AI revolution. Individuals in this role research and develop next-generation solutions by integrating the disciplines of quantum information processing with machine learning. Analysts apply quantum technologies to improve the speed and performance of learning algorithms and address real-world business problems in the fastest time possible. They also develop and apply machine learning to increase the power, durability and effectiveness of quantum computer systems.
As a pioneer in the “experience economy,” we’re seeking tens of thousands of talented AR journey builders who can help design, write, create, calibrate, gamify, build and—most importantly—personalize the next generation of mind-blowing stories and in-the-moment vignettes for our clients’ trips in augmented reality. Much as composers, bricklayers and playwrights were in demand a century ago, AR journey builders are their 21st century successors, transposed to the medium of augmented reality—equal parts “experience composers,” “data overlayers” and “CX/UXwrights.”
Our organization is seeking a full-time experienced genetic diversity officer. The individual will work closely with our country and business unit heads, as well as our in-house and third-party genetic pathologists, to ensure genetic inclusion within the organization. The successful candidate will either be experienced in genetic equality or have experience handling and implementing other equality programs within organizations and be willing to undergo training on genetic enhancement methodology and implications.
Our organization seeks an experienced business-IT professional to fuse our shadow-IT operations with our digital workplace strategy. The person in this role will create a system for uninterrupted visibility into on- and off-premises environments, mobile and desktop systems, and applications and services consumed by corporate users, including employees, customers and contractors. The BYOIT facilitator will enable the entire workforce to work better and smarter at a known level of acceptable risk.
Lead the ethical sourcing team and ensure the allocation of corporate income aligns with the standards set by our stakeholders (customers and employees), codified through the corporate ethics board. The role covers three major categories of indirect ethical spend: energy, waste and community sponsorship. The ethical sourcing officer will investigate, track, negotiate and forge agreement around the automated provisioning of goods and services to ensure contractual alignment with the ethical wishes of our stakeholders.
Do you enjoy interacting with and, especially, listening to people? Companionship for the growing population of elderly is vital. Using our CONNECT platform, you can sign on or off at your convenience (in the way that Uber drivers do) and work whenever it suits you. CONNECT, which is AI-driven listening software (part of the phone-based app employees leverage), provides conversational prompts based on previous conversations, providing continuity of service among multiple walker/talkers who engage with our customers. There are no strangers when you are CONNECTed.
The obesity epidemic is responsible for 300,000 deaths per year, on average, in the U.S. Robots and digital-fitness trackers can help, but they can’t provide accountability and offer the powerful human response that motivates people to adopt a healthier lifestyle. We need registered nurses or credentialed fitness coaches with access to WiFi. Our platform enables you to help patients stay abreast of best practices, including personalized three-minute learning exercises, suggestions for outdoor “play spaces” and techniques for calibrating patient preferences to boost optimal engagement levels.
Man-machine collaboration is the new workforce, combining the strengths of robots/AI software (accuracy, endurance, computation, speed, etc.) with the strengths of humans (cognition, judgment, empathy, versatility, etc.) in a joint environment. The key task for this role is developing a system through which humans and machines mutually interact. The end goal is devising a task planning system for human-machine collaboration to create augmented hybrid teams that generate better business outcomes through human-machine collaboration.
As a digital tailor, you will work with customers in their home or at their place of work to ensure clothing items ordered online fit perfectly when delivered. You will set up the Saville Rowanator sensor cubicle, walk the customer through the short measurement process (typically less than 10 minutes), ensure that all the required measurements are captured correctly, upload them into the central cloud-based ordering system and de-assemble the cubicle. You will also offer value-added input into fashion trends, revisit the customer with the finished item and provide touchup services, including last-minute adjustments.
The AI business development manager will define, develop and deploy effective and targeted programs to accelerate broad-based sales and business development activities. You will enable sales and solution architects with a specific customer-centric AI value proposition and will directly interface with product management and development teams regarding customer and partner requirements. Work closely with sales, marketing and partner teams to position AI benefits to customers.
Virtual store sherpas, paired with a powerful platform, can deliver heightened, instant, virtual customer service and advice for our customers. As a virtual store sherpa, you will understand the difference between “pushy selling” and being helpful. Think of yourself as a “sommelier of hardware.” As such, your focus will be customer satisfaction through knowledge of our product line, applied to advice you’ll give virtually to customers to support them with completing their projects. You’ll plug in via video link, from the comfort of your own home, to customers all over the country.
The personal data broker is one of a number of new data roles created within the newly mandated banking sector to administer the personal data assets of citizens and consumers. This followed the market’s “big bang,” which led to the establishment of 10 interoperable data exchanges across Asia, Africa, Europe and the Americas. As a personal data broker, you will ensure consumers (clients) receive revenue from their data. In this role, you will establish prices and execute trades while mastering the new global code of ethics surrounding interstate, international and regional data trades.
Our organization is seeking a personal memory curator to provide a “live well” solution for our aging customers by creating and delivering seamless virtual environments for them to inhabit. Staggering advances in healthcare have led to extended longevity expectations. Yet our seniors need innovative solutions to cope with their longer life expectancy because the advances in brain-related healthcare lag behind. The role requires consulting across a range of customer stakeholders, media and historical sources to remake and architect past experiences to reduce the stress or anxiety that simple memory loss creates.
We are a large municipality seeking a full-time space controller to assist in regulating road and airspace in the inner city. The successful candidate will join the space control inner city management team to monitor, regulate, plan and manipulate air and road space, monitoring and programming the automated AI platforms used for space management of autonomous cars and drones. The ideal candidate should be comfortable confronting occasional high-stress environments and be competent dealing with sophisticated AI tools.
As the lines between the physical and digital worlds blur, blockchain technology and thinking is enabling digital product memories to follow physical objects and guide them through the entire supply chain, bolstering trust among manufacturers and logistics companies. Cognizant teamed with energy services company Innogy to detail this emerging trend in a new book on the fourth industrial revolution published by the World Economic Forum.
Cognizant is a founding partner in the World Economic Forum’s IT Industry Skills Initiative. This initiative will provide mid-career professions with access, via a public web portal, to critical IT and business skills needed to succeed in the digital economy. Its goal is to reach 1 million people with training resources by 2021. This will help close the global IT skills gap and address job displacement concerns arising from AI and automation. View the press conference on Twitter.
“The workplace issue of the 21st century is a worldwide shortage of qualified technology talent, driven by a massive skills gap which we must address together on a global scale. The pace of technological change has education systems struggling to keep up in delivering learning experiences that are relevant, immersive and readily available as workers seek to expand their skills. The future of talent development depends on new models, ways of thinking and initiatives like this one that engage individuals as life-long learners and provide them with opportunities for continuous reinvention.”
– Francisco D’Souza, CEOLEARN MORE
Among many bilateral meetings with fellow WEF delegates, Cognizant CEO Francisco D’Souza participated in a wide-ranging discussion on artificial intelligence and machine learning. The main hall session provided attendees with insights on how to ensure that automated services provide expertise, judgment and analysis that add business value. The dialogue covered robo-advisers and digitalizing financial service; new metrics for human capital and productivity; and new algorithms for customer service and talent acquisition.
What To Do When Machines Do Everything is a guidebook to succeeding in the next generation of the digital economy. When systems running on Artificial Intelligence can drive our cars, diagnose medical patients and manage our finances more effectively than humans, it raises profound questions on the future of work and how companies compete. Illustrated with real-world cases, data and insight, the authors provide clear strategic guidance and actionable steps to help you and your organization move ahead in a world where exponentially developing new technologies are changing how value is created. Written by a team of business and technology expert practitioners—who also authored Code Halos: How the Digital Lives of People, Things, and Organizations are Changing the Rules of Business—this book provides a clear path to the future of your work.