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Harnessing an Experience Ecosystem to Deliver Excellent Customer Experiences

Explore Forrester’s telecommunications industry research report on how to activate a holistic customer experience ecosystem to become a market leader.

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Source: *Forrester Telecommunications Research Report

Transform your Customer Experience Journey

Transform your Customer Experience Journey

Our Customer Journey Analytics solutions parse customer behavior in real time to understand what informs decision making, providing tailored intelligent recommendations that guide them towards their objectives—and yours.

  • Improving Customer Experience
    • To deliver superior customer experience across all channels, companies need a comprehensive view of multiple source data that provides deep insights into behavior
  • Human Insight Optimizes Value
    • A complete analytics platform, that combines consensual data, customer history, online profile, social media, and online interactions, allows organizations to apply analytics and machine learning to support a rich, custom focused ecosystem.
  • Integrating the Customer-Focused Business
    • Processing big data in real time demands not only an integrated information platform but robust analytics and a cloud-based platform to share such data across sales channels.

Learn More About How to Harness Data and AI to Transform CX.

  • Redesigning Customer Experience

    Software development innovation is the key not only to enhancing business agility but to rapidly designing and offering extraordinary experiences and cutting-edge products that will continually satisfy and delight customers.

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  • Ecosystem Delivering Exceptional Experiences

    Experience is evolving into a strategy that reaches across technology companies. Here’s guidance on its role in business modernization and how to build a supporting ecosystem.

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  • To Reimagine the Student Experience, Think Like a Tech Company

    With these five mindset shifts, higher-ed institutions can immerse digital learning into their strategies and operations.

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  • Reducing Customer Wait Times with Conversational AI

    We partnered with a major supplier of telecommunications equipment to implement intelligent virtual assistants to help customers easily find parts, place orders and track delivery.

    VIEW CASE STUDY

  • Achieve Hyper-Personalization and Predictive, Actionable Insights

    Learn how to harness data, AI, innovative software design, and modern decisioning to drive next-level personalized customer experience.

    WATCH DEMO NOW

  • Using Data and Analytics to Create a Competitive Edge

    By taking advantage of continuous data collection and AI-driven analytics, B2B technology providers can better anticipate customer needs and make proactive recommendations.

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Increase loyalty and retention

Cognizant can help you deliver richer customer experiences that increase value.