The challenge
A cloud computing company’s service portal lacked human-centric design, leading to an inconsistent user interface (UI), a fractured information architecture and poor navigation features. Although the cloud-based service portal was known for its robust, configurable features and domain workflow, the company’s customers wanted a more consistent, innovative and intuitive user experience across every scheduled six-month product release. The company approached Cognizant to reimagine the platform and roll out the revamped portal to its employees globally.