Recently published insights

How AI Powers Business Success

The more that companies absorb AI into their business processes, the less they see it as anything out of the ordinary. Instead, it becomes the primary means to strip out cost, speed up decisions and open entirely new competitive vistas.

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Rejuvenating leisure travel with a more holistic experience

We’ve helped clients create ecosystems that lift the experience for both customers and employees by modernizing systems to a cloud-native architecture; building data-driven capabilities that generate better insights about customer and worker preferences; and using automation and AI to improve their support processes.

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Why CX and EX should be treated as one

Customer journey mapping is now a must-have in new-growth initiatives. But even as employee journey mapping takes its place alongside customer journey mapping, we’re seeing very little overlap between the initiatives — and we think this should change.

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4 Intelligent Ways Travel Companies Can Blend the Guest and Employee Experience

Customer experience is a differentiator, but companies would be wrong to think they must embark on a massive digital transformation to accelerate these experiences as they emerge from the pandemic. Instead, there are plenty of creative ways to bridge customer experience and employee experience for offerings that realize the advantages of the “experience ecosystem.”

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The top 3 disruptive travel and hospitality trends to watch through 2023

From a digital concierge to the metaverse and beyond, we explore three of the most important and interesting trends reshaping the travel and hospitality industry today.

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Combat disruption and restart your celebrations with smart automation and digital transformation

For airlines, this is the time to maximize the use of smart automation and deploy AI, machine learning, and predictive analytics to automate the customer experience and humanize the interaction.

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Achieve Unmatched User Experiences with Conversational AI

Whether a client wants to improve its customer intelligence or operations intelligence, conversational AI provides the best possible connection to consumers and business users.

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Action & insight
SHOWCASE

Featured work

CASE STUDY

Papa John’s delivers customer delight and increases revenue with a hyper-personalized ordering experience
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CASE STUDY

An international airline improves customer experience with a virtual agent in the contact center
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CASE STUDY

A European airline’s search chatbot boosts customer insights and bookings
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CASE STUDY

Omnichannel engagement capabilities quench customers’ thirst for self-service while opening new revenue channels
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Ready to reimagine your experience ecosystem?

Companies today must design and deploy flawlessly executed experiences faster, building on data-driven insights to stay continuously relevant.