Design human-centered experiences and achieve personalization at scale
Cognizant provides holistic solutions that connect people with extraordinary experiences. Our design-led solutions span the entire customer lifecycle to drive value-- delighting your customers and employees alike.
The more that companies absorb AI into their business processes, the less they see it as anything out of the ordinary. Instead, it becomes the primary means to strip out cost, speed up decisions and open entirely new competitive vistas.
Rejuvenating leisure travel with a more holistic experience
We’ve helped clients create ecosystems that lift the experience for both customers and employees by modernizing systems to a cloud-native architecture; building data-driven capabilities that generate better insights about customer and worker preferences; and using automation and AI to improve their support processes.
Customer journey mapping is now a must-have in new-growth initiatives. But even as employee journey mapping takes its place alongside customer journey mapping, we’re seeing very little overlap between the initiatives — and we think this should change.
4 Intelligent Ways Travel Companies Can Blend the Guest and Employee Experience
Customer experience is a differentiator, but companies would be wrong to think they must embark on a massive digital transformation to accelerate these experiences as they emerge from the pandemic. Instead, there are plenty of creative ways to bridge customer experience and employee experience for offerings that realize the advantages of the “experience ecosystem.”