Webcast takeaways

Learn the key drivers West Bend Mutual Insurance used to achieve their vision of core modernization.

  • Elevated growth strategy

    Together, West Bend Mutual Insurance, Duck Creek, and Cognizant executed a collaborative operating model that scales up and down based on the needs of the program, keeping the expense ratio at a lower trajectory.

  • Data and analytics availability

    The resulting West Bend solution solved for their need to gather a “deeper grain of information” for Actuary, Product Management, Sales, and Finance.

  • Holistic governance model

    The holistic, multi-tiered governance model across West Bend, Cognizant, and Duck Creek focuses on timely communication and ensuring de-risked execution.

  • Digital nimbleness

    West Bend’s core systems transformation now allows for expansion of transformational capabilities in a short timeframe.

  • Speed to market

    As growth is a primary driver for West Bend, the project strategy, solution approach and functional design allows for aggressive state expansion and delivery of new products and services.

Meet our panel of experts

You’ll hear some of the very best minds discuss the key drivers for a transformation journey

  • Dan Gallegos

    AVP – Solution Delivery, Information Technology | West Bend Mutual Insurance Company

    Dan drives West Bend’s IT solution delivery, leveraging his 23 years’ experience leading Underwriting, Claims, Digital, and Data & Analytics solutions. He is dynamic, self-motivated, and a results-driven leader that loves the challenge of taking business ideas to creative solutions.

  • Tim Queen

    P&C Insurance Leader | Cognizant

    Tim leads Cognizant’s P&C Insurance practice. He applies his broad thought leadership and delivery experience to help P&C insurers address their critical business problems. Tim’s expertise spans strategic planning, business process re-engineering, solution design, transformation planning and execution, customer experience, change management, software development and information technology.

  • Brock Knisely

    SVP, Customer and Field Operations Lead | Duck Creek Technologies

    Brock leads Duck Creek Technologies’ Customer and Field Operations Organization. He oversees 350+ delivery specialists across the globe. He is a highly accomplished Applications and Operations Leader with 20+ years of demonstrated achievements in delivering superior operational value for multibillion-dollar companies and clients.


Cognizant right touch policy playbook

With the Cognizant Right Touch Policy Playbook, insurers get the fast, transparent underwriting the SMB market needs.


Ready to learn more?

Learn about West Bend’s modernization journey with Cognizant and Duck Creek.