Today’s health plans and providers are focused on engaging and empowering consumers to make more informed decisions about the care they receive. With features tailored to both individual and group lines of business, as well as third-party ancillary lines, EngageMember provides access to key health plan information and interactions. The application’s comprehensive features are specifically designed to enhance customer service and reduce service call volumes.
Members are drawn into the application based on event-driven triggers such as new documents, claim status changes or premium bills due. A focus on high-value information with intelligent placement, coupled with an intuitive and interactive design, anticipates member needs to deliver a more enjoyable user experience.