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Helping travel suppliers get closer to their customers to create revenue enhancing opportunities and drive operational efficiencies.

Travel suppliers are being forced to drive value in increasingly creative ways. From driving ancillary revenue via multiple channels to transforming the reservation process and integrating property management, we help clients drive more revenue and enhance customer service while also delivering efficiencies.

In this age of big data, we can also help travel suppliers make sense of the myriad of data sources through an integrated BI solution that not only empowers analysts, but also provides executive level reporting and dashboards tracking key performance indicators.

CAPABILITIES

Our customer centricity services include:

  • Competitor analysis
  • Omnichannel rationalization
  • Integrated touchpoint strategy
  • Mobile testing center of excellence
  • Roadmap/future-state planning

Our content management services include:

  • Competitor analysis
  • Tools rationalization
  • Message/content optimization
  • Omnichannel strategy

Our point-of-sale services include:

  • Onsite & decentralized strategy
  • RFI/RFP management services
  • Tools rationalization
  • Implementation

Our customer contact center services include:

  • Workflow analysis
  • Time-based studies & call handling optimization
  • Technology deployment & optimization
  • Ongoing maintenance & support

RESOURCES

U.S. Travel & Hospitality: Embracing a SMAC-Driven Future

Airlines, hotels and travel agents are driven to holistically embrace social, mobile, advanced analytics and cloud to boost business performance and retain share of wallet.

New Airline Mandate: Own the Travel Ribbon for Ultimate Customer Engagement

With so many financial and other global challenges facing the airline industry, the need to market and sell more ancillary products and services has never been greater.

How Predictive Analytics Elevate Airlines' Customer Centricity and Competitive Advantage

Learn about the customer centric lessons and insights airlines have used based on predictive analytics to acquire new customers and overcome the competition.

Identifying Early Adopters for Emerging Digital Travel Services

Phocuswright and Cognizant recently completed a study of 2,000 U.S. travelers aimed at understanding the latest trends in U.S. consumer leisure booking behavior and experiences. The findings reveal that early adopters embrace emerging technology and services across the entire travel life cycle—from travel discovery to shopping, booking and throughout the actual travel experience.

Travel Suppliers IT Consulting | Cognizant Technology Solutions