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Center for the Future of Work
Travel suppliers are being forced to drive value in increasingly creative ways. From driving ancillary revenue via multiple channels to transforming the reservation process and integrating property management, we help clients drive more revenue and enhance customer service while also delivering efficiencies.
In this age of big data, we can also help travel suppliers make sense of the myriad of data sources through an integrated BI solution that not only empowers analysts, but also provides executive level reporting and dashboards tracking key performance indicators.
Airlines, hotels and travel agents are driven to holistically embrace social, mobile, advanced analytics and cloud to boost business performance and retain share of wallet.
With so many financial and other global challenges facing the airline industry, the need to market and sell more ancillary products and services has never been greater.
Learn about the customer centric lessons and insights airlines have used based on predictive analytics to acquire new customers and overcome the competition.
Phocuswright and Cognizant recently completed a study of 2,000 U.S. travelers aimed at understanding the latest trends in U.S. consumer leisure booking behavior and experiences. The findings reveal that early adopters embrace emerging technology and services across the entire travel life cycle—from travel discovery to shopping, booking and throughout the actual travel experience.