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In a narrow—margin business like restaurants, every penny counts. That's why many are embracing new solutions to boost operational efficiency and expand relationships with guests.

Changing markets and customer demands are creating opportunities for forward-thinking companies to re-imagine the way they engage with their guests, partners and employees. Restaurant and foodservice providers are seeking help with their online ordering, social monitoring, customer analytics, consumer insights, supply chain optimization and store and restaurant operations other initiatives to become more efficient and customer-centric. As the only top-tier provider to offer IT and BPO industry services to restaurants, you will enjoy solutions that are delivered with unrivaled speed and quality. Among our restaurant clients are 2 of the top 3 casual dining and 4 of the top 5 global quick service restaurant chains.

CAPABILITIES

OrderServ—Omnichannel Ordering Solution

Our customizable technology platform provides an omnichannel, seamless e-commerce experience that integrates orders with every aspect of your enterprise—from the restaurant POS to the kitchen management system to the enterprise systems that track sales and transactions. OrderServ can support you in building strong loyalty programs with targeted offers and rewards, by leveraging advanced analytics tools.

Store Support and Service Desk CoE

Our Store Support and Help Desk CoE helps your stores/franchises maintain smart, efficient and smooth operations at lower costs. Restaurants can stay focused on the customer experience and revenue generation. With our Store Support and Help Desk CoE, stores gain five critical competitive advantages:

  • Restaurant expertise: You gain a partner with expert understanding of retail and restaurant environments
  • Single point of accountability: stores call one number regardless of the issue’s severity or vendor
  • Flexibility: with our per store pricing mode
  • Global delivery: When your business is ready to grow, ours grows with you
  • Metrics, tools and reporting: Clients gain fresh insight into system costs with our service’s easy-to-read dashboards and reports on efficiency and effectiveness

F&A Managed Business Process Services

Managed business services offers the agility necessary for a restaurant chain to globalize its operations—shrinking and growing as dictated by new markets and acquisitions. By outsourcing F&A processes, our clients can achieve greater flexibility and scalability without having to choose between cost reduction and process improvements.

Point-of-Sale (POS) Services

Transform point-of-sale to point-of-service and create a seamless guest experience with our end-to-end POS services:

  • POS mobile and Web enabling
  • Electronic gift cards
  • POS and back-office L1 & L2 help desk
  • PCI compliance

Restaurant Back Office Systems Integration

By optimizing back of house (BOH) system and processes like labor scheduling, inventory and menu management and kitchen display systems, we help restaurants reduce operational costs and increase employee efficiency and engagement. Our business intelligence and analytics solutions provide a single source of the truth for restaurant store operations.

Next Generation ERP Implementation

Cognizant is helping restaurant organizations move to a unified, new generation ERP system (Oracle Fusion) consolidating restaurant back office and enterprise ERP system into a single source of truth for P&L, inventory, labor and food cost.

RESOURCES

Learn more about Cognizant’s solutions for the Restaurant and Food Services industry.

Cognizant’s Store Support and Service Desk CoE Overview

Cognizant provides restaurant and retail store support around the world to resolve any problem, whether it's a POS issue, SKU ID, HVAC problems, menu management or any other.

Setting the Table for Growth: Global Sourcing and Transformation in the Restaurant Industry

Using managed business services from Cognizant, restaurants can achieve greater flexibility without having to choose between cost reduction and process improvements.

2014 Global Traveler Study

The 2014 Global Traveler Study is a collaborative effort between Cognizant Business Consulting and Hospitality Technology magazine. The analysis provides guidance to hotels and restaurants as they create and modify their digital technology strategies.

Restaurants and Food Service Solutions and IT Consulting | Cognizant Technology Solutions