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Climb on board with innovation

Climb on board with innovation

Airline improves customer experience with loyalty program chatbot

To contain contact center costs, this airline deployed a virtual agent capable of answering over 50 of the most common customer inquiries relating to its loyalty program.

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Preparing for a post-pandemic future

Hard hit by COVID-19, suppliers and intermediaries are using creative ways to drive value. We help recovering airlines, hotel chains, car rental companies and service providers enhance customer service while delivering digital efficiencies.

CASE STUDY
Digital tool drives growth

In mere weeks, this airliner launched a digital bot that helps customers find possible flights through Facebook Messenger.

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TRAVEL & HOSPITALITY ECOSYSTEM

Targeted solutions

Digital solutions that help providers prepare for growth.

Cognizant® Adaptive Spaces™

Turn your physical space into a differentiator, not a drag on your resources.

Safe Buildings

Mitigate risk and reopen your counters safely with our digital approach combining instrumentation and data analytics.

Additional capabilities

  • NEXT-GEN TRAVEL PLATFORMS

    SERVING THE CONNECTED TRAVELER

    We help clients adopt a customer-centric business model across all distribution channels, leveraging analytics, mobile, social and cloud technologies. Our consultants work with many leading travel companies and intermediaries on a broad range of digital solutions, including:

    • Developing and configuring corporate travel platforms that comply with the Open Travel Alliance's messaging schemas.
    • Integrating low-cost carrier, hotel and rail content hubs with GDS platforms.
    • Developing feature-rich agency desktops and web services for GDS and non-GDS content integration.
    • Evaluating and integrating suppliers into new distribution platforms.
    • Developing new travel portal systems that integrate dynamic packaging, loyalty, social and mobile features. 
    • Developing internet booking engines, online ordering platforms, customer experience enhancements and white-label solutions.
  • CUSTOMER CENTRICITY SERVICES

    GET CLOSER TO CUSTOMERS

    Cognizant’s customer centricity services include:

    • Competitor analysis
    • Omnichannel rationalization
    • Integrated touchpoint strategy
    • Mobile testing center of excellence
    • Roadmap/future-state planning
  • CONTENT MANAGEMENT SERVICES

    UPGRADE YOUR CMS

    Cognizant’s content management services include:

    • Competitor analysis
    • Tools rationalization
    • Message/content optimization
    • Omnichannel strategy
  • POINT-OF-SALE SERVICES

    REDUCE FRICTION, INCREASE SALES

    Cognizant’s point-of-sale services include:

    • On-site and decentralized strategy
    • RFI/RFP management services
    • Tools rationalization
    • Implementation
  • CUSTOMER CONTACT CENTER SERVICES

    BUILD BETTER EXPERIENCES

    Cognizant’s customer contact center services include:

    • Workflow analysis
    • Omnichannel customer engagement
    • Time-based studies and call handling optimization
    • Technology deployment and optimization
    • Ongoing maintenance and support

Reaching today's and tomorrow’s customers with AI

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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Thank you for your interest in Cognizant.

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