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COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
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  • Reinventing and managing your most essential business processes with new ways of working.
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  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
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COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Simplify communications, retain customers
and drive growth.

Whether it's improving customer services or managing costs, Cognizant is redefining the way companies benefit from global services.

LEARN MORE ABOUT OUR CSP CUSTOMER EXPERIENCE SURVEY

SEGMENTS WE SERVE

SEGMENTS WE SERVE

  • Cable & Satellite

    To accelerate innovation and growth, our services focus on customer relationship management, knowledge management and service operations.

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  • Integrated Communications Providers

    We help carriers transform into multi‑service providers through management consulting, technological integration and business services.

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  • Network Equipment Providers

    Our services improve business results by streamlining processes, reworking administrative systems and increasing customer loyalty.

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  • WIRELESS

    Solutions include new processes for billing, customer and order fulfillment and new technology for planning, networks and testing.

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CONSULTING & SOLUTIONS

SOLUTION SPOTLIGHT

Cognizant Acquires itaas, a U.S.-Headquartered Digital Video Solutions Company

Strategic Acquisition to Expand Cognizant's Multiplatform Video Capabilities

Solutions for service implementation, partner/supplier management and more.

OUR LATEST THINKING

RESULTS

Large Cable Services Provider Moves to Cloud

A large media and cable services provider engaged Cognizant to transition 46 unstructured, over-provisioned applications onto a flexible cloud environment. The resulting utilization gains generated a 35% cost savings.

Order Management for a Global Telecom Provider

When a global telecom provider engaged with us to streamline its order management workflow, we delivered 30 percent cost savings. This amounted to tens of millions of dollars over three years. We also transformed the client's order management process to automate 200,000 order exceptions per quarter, reducing handling time by 49 percent and cutting order cancellation rates to less than 3 percent.

Telco Handles Greater Call Volume Through BPO

The call centers of a North American telephone company were having trouble keeping up with the additional work required when customers called to add services. With Cognizant BPO, the company increased the efficiency of call handling and achieved a headcount savings of $3 million.

Global Carrier Cuts Costs with OMaaS

A global communications company chose Cognizant’s OMaaS to streamline order management and generate new levels of business performance. As a result, it was able to automate many manual processes, reduce order cancellation rates significantly and realize millions of dollars in additional revenue.

    Related business benefits include:

  • Automated more than 275,000 order exceptions
  • Closed three cost centers and reduced headcount significantly
  • Reduced total order management costs by 30 percent
  • Large Cable Services Provider Moves to Cloud
  • Order Management for a Global Telecom Provider
  • Telco Handles Greater Call Volume Through BPO
  • Global Carrier Cuts Costs with OMaaS
  • Large Cable Services Provider Moves to Cloud

    • RESULTS

    Large Cable Services Provider Moves to Cloud

    A large media and cable services provider engaged Cognizant to transition 46 unstructured, over-provisioned applications onto a flexible cloud environment. The resulting utilization gains generated a 35% cost savings.

  • Order Management for a Global Telecom Provider

    • Order Management for a Global Telecom Provider

    When a global telecom provider engaged with us to streamline its order management workflow, we delivered 30 percent cost savings. This amounted to tens of millions of dollars over three years. We also transformed the client's order management process to automate 200,000 order exceptions per quarter, reducing handling time by 49 percent and cutting order cancellation rates to less than 3 percent.

  • Telco Handles Greater Call Volume Through BPO

    • Telco Handles Greater Call Volume Through BPO

    The call centers of a North American telephone company were having trouble keeping up with the additional work required when customers called to add services. With Cognizant BPO, the company increased the efficiency of call handling and achieved a headcount savings of $3 million.

  • Global Carrier Cuts Costs with OMaaS

    • Global Carrier Cuts Costs with OMaaS

    A global communications company chose Cognizant’s OMaaS to streamline order management and generate new levels of business performance. As a result, it was able to automate many manual processes, reduce order cancellation rates significantly and realize millions of dollars in additional revenue.

      Related business benefits include:

    • Automated more than 275,000 order exceptions
    • Closed three cost centers and reduced headcount significantly
    • Reduced total order management costs by 30 percent
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