Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.
We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the SaaS business model.
We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.
A full range of services from application, testing and maintenance through deployment, upgrades and consulting.
These services can greatly enhance your capabilities.
The Coming Intelligent Digital Assistant Era and Its Impact on Online Platforms
The coming proliferation of intelligent digital assistants (IDAs), when IDAs will represent their human owners, is a key step in the emergence of an autonomous business environment. To accommodate such rapid changes, online platform providers must upgrade their capabilities and business models to better contend with factors such as AI, scalable infrastructure, anayltics, API-based development, and advances in product search and discovery.
Optimizing Customer Support with Machine Intelligence
By applying learning algorithms to customer care solutions, agents can quickly troubleshoot and proactively resolve customer challenges.
The Work Ahead: 40 Months of Hyper-Digital Transformation
In this edition of our series, we report on critical technology trends that businesses must embrace—quickly—to succeed in the digital age.
Making Lean the Dean of IT Portfolio Management
By prioritizing practices that drive organizational agility and value creation, IT can build and deploy software and services that are tightly aligned with the ever-changing business requirements of the dynamic digital marketplace.
How Auto-Scaling Techniques Make Public Cloud Deployments More Cost-Effective
Organizations using public cloud infrastructure are wise to deploy auto-scaling that adjusts server counts in response to sales volume fluctuations. We offer an approach for calculating the optimum minimal number of servers.
The Internet of Things: A Prime Opportunity for Merchant Acquirers
For merchants, the Internet of Things’ vast connectivity makes it easy for consumers to purchase within an environment that is intuitive, familiar and comfortable. For acquirers, there is the opportunity to provide various interfaces for accepting payments from all connected touchpoints -- creating an omnichannel experience for customers.
Patterns for Success: Lessons Learned When Adopting Enterprise DevOps
Enterprises that have successfully embraced DevOps are realizing real benefits. Not every DevOps story, however, is a successful one. Here's how to ensure DevOps earns a great reputation in your organization.
Relevant Product Design Requires Keeping Up with Perpetual Change
By identifying the primary influencers of target customers -- and capturing their insights -- businesses can increase their chance of product success.
The Work Ahead: Mastering the Digital Economy
The Work Ahead is a research series providing insight and guidance on how business – and jobs – must evolve in an economy of algorithms, automation and AI.
Driverless Cars: Time for Insurers to Shift Gears
Insurers need to gear up now to prepare for the huge changes under way with the advent of driverless (autonomous) cars. Taking into considerations factors such as cost, safety, regulations and car longevity, we assess the multi-tiered impact on insurance coverages, pricing, underwriting and claims management for the different phases of driverless car evolution and adoption.
To stay ahead of changing customer demands and steady growth, an ecommerce company engaged with us to develop a scalable IT architecture using an Agile/Scrum process that could facilitate on-the-fly product catalog and feature additions. The new system increased product development and support capabilities and provided the ability to keep pace with evolving best practices in software engineering.
For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.