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Den digitala agendan
Ökande konkurrens, fler digitalt medvetna kunder och ökningen av förnybar energi visar betydelsen av nya plattformar för allmännyttiga företag.
Kundupplevelsen har framträtt som en av de stora faktorerna när kunder väljer tjänsteleverantör. Gas-, el- och vattenbolag har historiskt inte legat i framkanten för kundtjänst och support. Men idag vill konsumenterna ha både lägre priser och bättre, mer anpassade tjänster.
För att lyckas anammar dessa bolag transformationer med omvälvande potential och visar en allt större vilja att investera i nya branschplattformar. Dessa plattformar fokuserar på juridiska krav som minskning av koldioxidutsläpp, och behovet av att kunna erbjuda smidiga kundupplevelser, och hjälper allmännyttiga företag att lägga till funktioner, expandera sina portföljer och lansera nya affärsmodeller.
Vår nya forskning visar att digitaliseringen lyckas bäst när den sammanför funktionella nyckelområden för att leverera enastående kundupplevelser.
LÄS MERCognizant förser allmännyttiga företag med fullständiga plattformar för automatisering och artificiell intelligens, vilket hjälper dem att förverkliga en digitalfokuserad strategi. Genom vår NextGen-mall för kontaktcenter erbjuder vi också specialiserade tjänster för kundupplevelsehantering. Detta hjälper allmännyttiga företag att transformera sina verksamhetsmodeller genom intelligent processautomatisering, digitala "från mätare till intäkt"-tjänster med mera.
The customer experience landscape is changing, and utility customers are no different when it comes to their expectations. New utilities platforms from Cognizant can help you ramp up faster and become more agile in the digital age.
Transform and modernize your customer experience and journey using Cognizant’s Digital Customer Service integrated solution.
With recent advancements in data and connectivity, aftermarket services are creating exciting new business opportunities for utilities. Cognizant's expertise in areas such as analytics and business metrics can help generate new operating models and turn cost centers into profit centers.
Combining digital technologies with the right people, process and platforms transforms aftermarket services in areas such as request management, field services, spare parts order management, warranty, reverse logistics and asset monitoring.
LÄS MERCognizant helps solve the complex challenges that fragmented contact center value chains cause by creating and managing next-generation customer service for your organization. With our expertise, tools and experience, we’ll help you understand your customers’ needs and deliver highly personalized services to meet them.
From analytics that decode customer attitudes in real time to robotic process automation and AI that make self-service effortless, you will optimize your customer experience with cost effective approach that also opens new revenue-generating opportunities.
LÄS MEROur Digital Finance and Accounting suite provides utilities with a digital playbook for future integrations. It helps optimize existing investments and integrates key processes, expertise, systems and analytics. From streamlining your transactional workflows to making financial intelligence available on demand, we digitally transform finance and accounting into a value generator for your organization.
We help in cost reduction and optimization by restructuring and remodeling core industry services. This includes procure to pay, order to cash, record to report accounting and financial planning and analysis.
LÄS MERCognizant provides services that span the meter-to-cash lifecycle of the utilities industry. Our utilities platforms help eliminate billing errors, reduce unbilled revenue and improve customer service.
Transform your operating models through core industry services like acquisition and loss service, billing and payment, customer service and debt management.
With increased competitive pressure and growing customer demand in the utilities sector, fulfilling orders across multiple customer engagement channels has become complex. Cognizant’s Digital Order Management helps manage the complexity by delivering customer-centered designs and processes in a cost-effective way.
By coordinating global product and service fulfillment across the extended enterprise, supply chain efficiencies and business responsiveness are notably improved. Leverage our digital innovations in platforms, analytics and intelligent automation to transform your order management process into a revenue-producing powerhouse.
LÄS MERWith the right strategy, tools and know-how, intelligent process automation can utilities accelerate performance and enable real value and ROI. Cognizant’s IPA solutions make your processes smarter. We help elevate workforce productivity by automating not only mundane tasks, but also end-to-end business operations.
Leverage Cognizant’s domain and technology capabilities to drive aggressive automation.
LÄS MERSmarta paketlösningar som hjälper allmännyttiga företag att förändras för den digitala eran.
Cognizant UtilityOne Engage™ helps utilities engage and delight today’s customers through web, mobile and voice assisted channels. It uses digital technologies such as response systems, virtual assistants and machine learning to build loyalty while reducing costs. Transform your customer experience with our innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.
VISA LÖSNINGCognizant UtilityOne Insights™ is an integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers. From customer service and workforce optimization to billing, payment and debt collection, this utility platform helps you create a scalable system landscape that easily integrates with legacy applications, increases customer satisfaction and more.
VISA LÖSNINGHåll dig uppdaterad på vad som händer hos Cognizant.