We provide end-to-end solutions and services to help companies capture insight from engagement to fuel innovation.
Prepare your enterprise for the future of work. Establish a social media strategy to realize the value of social business.
Enable self-regulating communities for seamless collaboration. These conversations can be mined for actionable business insights to foster product innovation, provide customer support and increase sales.
Enable and employ social concepts for an engaged and connected workforce. Avoid siloed departments and create an operationally cost‑efficient organization.
Gain control over social media communication through improved corporate reputation management. Also manage and mitigate social‑related risks to your business and stakeholders.
How Insurers Can Leverage Social and Messaging Apps to Enhance Digital Value
Insurance carriers looking to bolster their digital ROI and reach their clientele of millennials most effectively must look beyond mobile apps and online portals, into social and messaging apps. We offer a roadmap and use cases for enhancing insurers' digital presence.
MDM and Social Big Data: An Impact Analysis
By combining social big data with master data management, businesses can develop personalized products and services, anticipate customer needs and gain competitive advantage.
Harnessing Social and Mobile to Court the Digital Consumer
Our recent research shows the myriad ways that digital consumers are increasingly incorporating social and mobile technologies into their shopping and buying experiences.
Kidnap and Ransom Insurance: At an Inflection Point
By gathering and distilling meaning from the metadata that exists in the digital world, insurance carriers can mitigate risk for companies that have globe‑traveling executives.
Enterprise Social: Your Future Neural Network
Organizations can use internal social platforms to unlock their potential, break down hierarchies and foster a collaborative and open culture.
Elevating the Digital Employee Experience
To address the changing dynamic of a more digitally savvy workforce, HR organizations must tap into advanced analytics and harness 'as a service' delivery models to raise the bar on talent acquisition and development, as well as to inform new employee compensation and collaboration initiatives.
Why New‑age IT Operating Models are Necessary for Enhanced Operational Agility
IT organizations need a new operating model consisting of automated tools, refined thinking around operating discipline and more relevant talent acquisition and management strategies. This new model will not only help IT deliver tailored services to a new generation of users, but it will also unlock the vast potential of emerging digital business opportunities made possible by the quickly maturing SMAC Stack.
Identifying Key Opinion Leaders Using Social Network Analysis
In the pharmaceuticals industry, locating key opinion leaders (KOLs) is essential—and very difficult—for clinical trials and other assessments. We provide a method and an in‑depth example, of using social network analysis (SNA) to identify these critical players.
The Way to a True End‑to‑End Social Media‑Centric Enterprise
To ride the social media wave and cash in on emerging opportunities across the organization, enterprises need to establish the processes, frameworks and workflows on which social media drives business transformation.
Power to the People: Customer Care and Social Media
The growth of social media, including Facebook and Twitter, offers many opportunities for businesses to connect with customers. Nonetheless, most companies still view social media as an extension of their traditional sales and marketing efforts; few are using social media to strengthen customer care and offer customers consistent, seamless and satisfying experiences.