Retailers constantly face changes—in product demand, in customer expectations and in new technologies used to optimize supply chains and promotional offers. Success in quickly adapting to the changing needs requires a flexible digital infrastructure.
The aim of every business is to satisfy customers with the right price, product and engagement model at the right place and in the right time. An ever-ready infrastructure grows, shrinks and adapts predictably on demand—with no adverse impacts to ongoing operations—in response to new business opportunities, competitive threats and technological advances.
You can introduce new capabilities, reach potential customers, promote customer engagement and adopt better business models. To empower the always-ready retailer, Cognizant has built its Constantly Ready Infrastructure (CRI) on five pillars:
This pillar provides the necessary preconfigured tools, process and services delivery platforms to enable a quick rollout of constantly ready services.
This technology architecture includes service catalogues and blueprints and uses standardized preconfigured systems to speed up time-to-implementation. The technology, building blocks and services jointly certified and built with Cognizant partners enable a seamless partnership.
Certified development partners align their technologies with the CRI here, offering pretested and preconfigured elements with integration and service assurance to offer a smooth user experience.
This model helps businesses move from a siloed to an integrated infrastructure by assisting in proactive and automated process implementation, service integration in a multi-supplier environment or server alignment as well as network and application availability for business requirements.
This measures an organization’s infrastructure maturity and helps to build a roadmap to being constantly ready with a 360-degree IT performance measure grounded in outcome-based metrics such as agility, customer experience, intelligent operations and business value enablement.
Cognizant Cloud Services enables retailers to adopt as-a-service models for better customer experiences, increased business agility and reduced capital expenditure. This enables IT teams to focus on strategic goals.
To help retailers successfully move to and operate in the cloud, Cognizant offers Cloud services using:
Cognizant Cloud Steps Transformation Framework enables an agile transformation with minimal intrusion and maximum automation, powered by prebuilt solution blueprints and patterns, migration tools, factory models, performance dashboards, governance framework and integrated change management.WATCH THE VIDEO
This cloud service manager abstracts, governs and delivers services and on-demand experiences to enterprises by overlaying private, public and hybrid IT infrastructure components that include legacy IT assets and offer service and operations management features.
Companies look at increasing business agility and productivity through an “always-on” business as well as transforming end-user experiences. Automation—a key enabler for such requirements—enables critical resources to focus on higher skilled areas.
Automation enables retail agility at three levels: data center, operations, and workspace.
At this level, the provisioning, orchestration, management, migration and scalability of virtual machines, hybrid clouds and multi-cloud environments can be automated.
At the retail operations level, service delivery automation can speed up processes such as database administration, marketing communications and data search to better leverage both human and technology resources throughout the organization. This helps to achieve faster time-to-value and higher productivity.
With the impact of technology consumerization on enterprises, increased workspace automation enables employee engagement and productivity via software-driven repetitive tasks and enhanced user experience.
The proliferation of mobile devices and “anytime-anywhere-anything” retail access means IT must constantly update its services in response to ever-changing customer tastes and needs.
Cognizant “constantly ready” service management has five key components:
Leveraging workflow automation, services are designed and provisioned based on factors such as consumer needs, interests, behaviors and preferences.
An integrated technology platform with plug-and-play design offers scalability, flexibility and control of service delivery including smart analytics to help identify and analyze important consumption patterns for greater real-time business insight and improved operations.
Incorporating features like SMAC stack integration, catalog-based delivery and service orchestration and assurance, Cognizant’s service delivery model is designed to manage a “constantly ready” IT service.
This is achieved by using business-aligned key performance indicators and security and risk management as well as self-service-aligned analytics and reporting.
By providing service cost transparency, measuring IT’s value to business and aligning transformation to business objectives, we enable value management in multiple ways.
Cognizant helps to simplify, modernize and secure digital enterprises with ServiceNow. Cognizant is a ServiceNow Gold certified Sales and Services Partner, Bronze certified Technology partner and a global MSP partner. Cognizant has successfully completed over 150 implementations and provides post implementation support and managed services that cover core ITSM, ITOM, Security Operations, ESM and BSM processes. Cognizant has driven customer value and benefits by leveraging its deep industry expertise, trusted advisor status with 1300+ global 2000 companies and a dedicated business unit focused on ServiceNow.
Constant readiness requires a quick introduction of new ideas and their continuous improvement. DevOps is a set of operating practices and toolkits that can transform the speed and quality of IT application delivery and services.
Cognizant’s DevOps approach embraces three key concepts:
Readiness implies the organization is equipped with technology-enabled agility, a collaborative operating model with a “continuous everything” mindset and competency orchestration to enable a successful transition.
We employ a range of strategies for bringing legacy IT assets into the modern world through legacy application subservices, enterprise continuous delivery and APIs to integrate legacy monitoring and digital management information.
Often viewed as barriers to rapid and continuous innovation, security and compliance form an intrinsic part of the “change-ready” retailer’s DevOps toolkit via well-trained teams.
Cognizant has extensive experience in DevOps and leverages the DevOps Assessment Framework to provide customers with comprehensive services that include strategy, planning, execution and managed services for optimized benefits to customers.
Cognizant is a recognized thought leader in DevOps planning, technology and services including containerization, micro services and Platform as a Service (PaaS). Cognizant has developed an open-standards-based unified solution for developing micro services and governance components.
Cognizant builds and manages required artifacts for cloud-based or on-premise deployment.
Intellipeak is a framework of bundled services that ensures constant readiness for periods of high consumer demand such as holidays, special marketing promotions or when unanticipated events—such as popular items going viral—occur.
Intellipeak helps retailers mitigate risks by accurately assessing peak-volume readiness of systems and infrastructure. The framework predicts the outcome during peak periods and helps to plan ahead to enable applications and infrastructure supporting store operations, merchandising and logistics to handle such workloads with near-zero downtime.
This infrastructure service enables a responsive and flexible e-commerce platform that results in a seamless shopping experience during peak shopping seasons. By combining process and methodologies to ensure highest availability with predictable operation, it ensures system availability under complex scenarios.
Cognizant has designed an IT architecture that enables businesses to make the transition from a piecemeal IT approach to a strategic, integrated and automated infrastructure. This paper discusses how—by adopting a “constantly ready infrastructure”—organizations can become more business-focused to digitize, integrate and automate business operations.
See how this major international brand enhanced its customer loyalty program and increased sales and revenues with a flexible cloud solution developed by Cognizant on the Azure cloud platform by utilizing a micro services-based architecture.
A leading Dutch conglomerate of florists needed to track efficiently the freshness and movement of its products from growers throughout the world. Find out how the company achieved cost savings and better supply chain control with a Cognizant-built cloud-first app on Microsoft Azure.