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Improve Catastrophe Claim Response

PROCESS AND CLOSE CLAIMS 50% FASTER

Artificial intelligence (AI) on aerial and satellite imagery automatically measures property dimensions and zeros in on location-specific property damage caused by storms and other catastrophes.

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Timely and efficient response to catastrophic events is essential, but there are significant challenges in securing qualified independent adjusters, and prioritizing triage assignments amid unknowns, such as severity and policyholder location. 

Cognizant Property Insights provides property damage estimates to claims managers and adjusters within five days of a catastrophe through interactive, map-based dashboards with the ability to drill down from an event level summary to an individual property. Claims managers gain a holistic view of damage severity in the impacted area and can drill down for additional data. Adjusters can view the most recent pre-catastrophe and post-catastrophe images of the property, along with location-specific attributes, to estimate the claim value quickly. This interactive, integrated experience can reduce time to process catastrophe claims by as much as 50%.

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Conduct remote assessments

Determine roof dimensions and exterior damage remotely, and leverage property attributes and damage insights for faster on-site inspections.
Improve claims triaging

Prioritize claim assignments and property inspections based on damage severity.
Empower adjusters

Enabling adjusters to work remotely means they can begin assessments even when a property is inaccessible or deemed unsafe.
Close claims faster

Better manage surges in claims volume after catastrophes and maintain standard service levels even in the most unpredictable events.
Improve customer experience

Eliminate the delays in catastrophe-related claims processing that negatively impact customers’ lives and better support customers in their time of greatest need.

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Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

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