Prompted by other industries’ efforts, and the growth in international air passenger traffic, airports are working to enhance the traveler experience. Indeed, the number of people taking to the skies is forecast to reach 7.3 billion by 2034, according to The International Air Transport Association (IATA). However, as air traffic increases, the industry also faces challenges in the form of infrastructure constraints and environmental regulations, forcing all players in the value chain, in every area of airport operations, to become more responsive and efficient.
To remain relevant and compete on a scale with airports that were “born digital,” older facilities need to quickly embrace digital business constructs. The SMAC Stack (social, mobile, analytics and cloud technologies) and Internet of Things (IoT) sensors can serve as a technological foundation for more streamlined and real-time ways of working.