IBM Tealeaf provides visibility, insight and answers for companies doing business online. Tealeaf's customer experience analytics empower companies to optimize e-business by eliminating obstacles that block successful conversions or completion of business processes. Its deep insight enables you to answer many of the most compelling, yet difficult questions that plague e-business executives in relation to areas such as customer conversion rates, business growth and customer issue resolution through Web call centers.
Tealeaf’s customer experience management solutions are benefitting more than 450 companies, including 8 of the 10 largest banks worldwide, more than 40 property and casualty insurance companies and more than one third of the top 100 online retailers. The company also serves clients in the healthcare, pharmaceutical, communication services, transportation/logistics, manufacturing, energy/utilities and high tech industries.
Cognizant and IBM Tealeaf have formed a strategic alliance which allows our customers to leverage both Tealeaf technologies and Cognizant’s world-class delivery model. As a premium system integration partner, Cognizant stands ready to help Tealeaf customers design, build and maintain business applications using Tealeaf platforms. Additionally, the partnership helps customers adopt new technologies and enable more cost-effective operations.
As a certified Tealeaf partner, Cognizant offers a full set of enablement and deployment services on the IBM Tealeaf platform. To date, we have provided both strategic and operational support on customer experience analytics solutions to our enterprise customers in the banking, insurance and retail industries.