Operations is experiencing an identity shift from back-office management of routine tasks to a strategic source of innovation and competitive advantage. Businesses have discovered that the only way to embrace the new is to ensure that the processes are built for simplicity, elegance, and ingenuity.

The drivers of transformation today—IoT, cloud and AI—are rapidly becoming table stakes, making room for emerging technologies like blockchain, quantum computing and robotics to uncover new possibilities. But a value challenge looms as businesses struggle to realize returns from new technology investments.

While many see a shrinking labor pool as the main issue facing talent management, the reality is that companies are falling short in preparing people for the future of work. Explore how focusing on technology without fully investing in the people behind it creates barriers to future readiness.

90% of decision makers agree you can’t be a modern business without a cohesive ESG strategy. But there’s a huge disconnect between actual plans and real action—a gap that must close as customers, employees, investors and regulators increasingly scrutinize ESG progress and begin holding companies more accountable.