carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Creating superior customer experiences by leveraging AI and data

Learn how to reinvent decision-making processes to excite customers and grow revenue by intelligently combining AI technology and human science.

Anticipate and adapt rapidly to market changes

Anticipate and adapt rapidly to market changes

AI is a powerful solution to keep pace with perpetual changes in customer preferences and market circumstances. 

It’s about unified customer journeys that drive brand loyalty and unleash the highest lifetime value.

Gregory Verlinden Associate Vice-President for Artificial Intelligence and Analytics in Benelux, Cognizant

How AI can take you to the next level

  • How AI can optimize CX

    Each customer experience is defined by individual interactions along the customer journey. AI can be used to determine how these touchpoints can be optimized based on customer preferences.

    Watch video

  • Conversational AI is improving the user experience

    Real-world solutions from the front lines: Businesses are using AI to improve customer interactions, enhance efficiencies, reduce costs and increase revenue.

    Read the article

  • AI powered virtual assistant increases user satisfaction

    Implementing an AI-powered VA enabled our customer to enhance the end-user experience and increase productivity with faster issue resolution.

    Read the case study

Ready to learn more?

Cognizant helps your company accelerate with digital transformation and innovation.