Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
  • Reinventing and managing your most essential business processes with new ways of working.
  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

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Cognizant's nXg Device Analytics solution can help predict device failures, reduce service disruptions and increase customer satisfaction.

Most digital information today is captured with the aid of devices, hence device downtimes can have adverse impact on operations and thereby profits. Where devices are installed at the customer site, it is imperative that the service is not disrupted by device failure. nXg uses advanced analytics to accurately predict device failures and generate a holistic picture of device health and to improve overall business performance and customer satisfaction.

FEATURES & BENEFITS

Reduce total cost of operations (TCO)

Reduce unplanned downtimes, avert risks and reduce unwarranted costs, thereby reducing need for back-up devices, customer care calls and truck rolls related to device failures.

Improve customer experience

Uninterrupted service and superior device performance can vastly enhance the customer perception.

 

Optimize devices

Identifying recurring device failures and causes can assist in problem solving and upgrading device to avoid future setbacks.

Rationalize device inventory

Monitoring devices’ health and performance can help predict callbacks, anticipate replacements and thus assists in maintaining optimal inventory.

RESOURCES

nXg Device Analytics—Predict, Reduce and Optimize

nXg is a product built on Cognizant’s proven BigDecisions™ Business Solutions Platform. It addresses device failure prediction, helps accelerate performance efficiency and generates a holistic picture of device health and performance.

Cognizant’s nXg Device Analytics Solution | Cognizant Technology Solutions