By encouraging development of smart, open city ecosystems, business leaders and city planners can spur game-changing innovation, enabling start-ups and established businesses alike to succeed in the digital era.

Operational, regulatory and cultural hurdles abound for NA CSPs looking to expand into the rapidly growing Latin American market though M&As. Here's how to manage the challenges.

Cognizant commissioned Forrester Consulting to partner with it to examine the state of the retail industry in regards to digital engagement, personalization, and omni-channel fulfillment services being offered to consumers. 

Cognizant commissioned study conducted by Forrester Consulting of 4600 shoppers globally. Its findings uncover a significant disconnect between what shoppers value and the experiences retailers provide.

The coming proliferation of intelligent digital assistants (IDAs), when IDAs will represent their human owners, is a key step in the emergence of an autonomous business environment. To accommodate such rapid changes, online platform providers must upgrade their capabilities and business models to better contend with factors such as AI, scalable infrastructure, anayltics, API-based development, and advances in product search and discovery.

High-tech companies looking to develop innovative solutions in this digital era can employ these powerful techniques based on Agile software development, user-centricity, data analysis, social media networks, KPIs, cohort analyses and more.

To boost business outcomes and deliver superior experiences, chatbots must quickly deliver responses that speak directly to individual human needs and apply meaningful responses to evolving requirements over time.

In the face of surging digital disruption, banks and financial institutions need to hone a critical focus on digital quality assurance to ensure and enhance the end-user experience. We explore the testing issues relating to the cloud, mobility, big data analytics, Agile and DevOps, and suggest a quality assurance strategy.

Today, people want fast, easy and secure access to their health records, from wherever they may be and from whatever device they choose. Electronic health records (EHR) can alleviate this issue, and encourage proactive, preventive care, all within a robust, integrated, interoperable, and inclusive health system that serves the best interests of patients, physician practices, hospitals, public health, and the population at large.

Millennials have gotten more attention, but aging baby boomers represent a vast opportunity for marketers at consumer goods and other companies. Based largely on research by ReD Associates, our collaborative paper explores how you can effectively address boomers' changing roles, lifestyle shifts, major purchase patterns, and other behaviors and characteristics.