carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

Introducing the new face of CX

Customer Experience (CX) has never been so important. At Cognizant, we provide the perspectives and guidance you need to create next generation, personalized CX and deliver at scale.

Explore the image to discover our perspectives for great CX

New Face of CX Powered by New Levels of Intelligence

How do businesses influence its customers when algorithms become the new interface between brands and consumers?

To be successful, brands need to make their products or services relevant to customer priorities, and ensure that their offerings resonate with customers to win their trust and business.

Algorithms Over Brands:

How to Reach Today’s and Tomorrow’s AI-Augmented Customer

Customers are increasingly trusting digital interfaces, especially voice assistants, over brands themselves. As algorithms get smarter and more personalized, how can your business leverage on machine and human intelligence to drive business growth?