Cognizant Business Consulting
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
  • Reinventing and managing your most essential business processes with new ways of working.
  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

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Enhance customer reach, improve satisfaction and ensure regulatory compliance for all your medical devices.

OVERVIEW

Cognizant’s MedVantage® is an integrated sales, service and complaint management BusinessCloud solution based on the Salesforce.com platform. Designed specifically for the medical devices industry, MedVantage drives enhanced customer reach, guarantees customer satisfaction and ensures regulatory compliance.

FEATURES & BENEFITS

Enhance the Overall Customer Experience

How easily customers are able to interact with your company is a powerful predictor of future sales. Cognizant’s MedVantage enhances the customer experience through a 360o view cutting through sales activities, service requests and product complaints. It connects all stakeholders involved in customer support—including sales reps, clinical specialists and service reps—with customers on a single, interactive and cohesive platform.

Improve your Complaint Management Processes

Managing a service request or a product complaint often involves multiple stakeholders and numerous handovers among different stakeholders. Cognizant’s MedVantage keeps meticulous track of a complaint from the time it is opened until the time it closes, providing a closed-loop system. It includes regulatory guidelines and processes with well-defined standard operating procedures for complaint reporting, investigations, corrective and preventive action plans, supplier corrective action reports, return merchandise authorization, non-conforming material reports, audit management and root cause analysis.

Managing a service request or a product complaint often involves multiple stakeholders and numerous handovers among different stakeholders. Cognizant’s MedVantage™ keeps meticulous track of a complaint from the time it is opened until the time it closes, providing a closed-loop system. It includes regulatory guidelines and processes with well-defined standard operating procedures for complaint reporting, investigations, corrective and preventive action plans, supplier corrective action reports, return merchandise authorization, non-conforming material reports, audit management and root cause analysis.

Use Service Channel to Drive New Revenue

The services channel is a potential growth driver of new business opportunities. With MedVantage, you can tap this potential and generate incremental sales through services. Revenue can be generated through timely information about equipment leases and orders, entitlement or warranty purchases and renewal upgrades.

Manage Service Requests Efficiently

The key to providing quality customer support is adept and careful handling of service requests. By seamlessly integrating customer interactions from multiple channels such as phone, e-mail and partner portals, MedVantage manages service requests and product complaints with great ease. Aided by tools such as FSE Dispatch Management and Field Action Management (for work orders and technician scheduling there is minimal to no delay, setting high standards in service request management). The result: significant cost savings in field service time and expense management.

Supports Key Industry Standards

Cognizant’s MedVantage provides compliance for medical device manufacturers through support of key industry standards, including FDA 21 CFR Part 11, CFR Part 803/MedWatch Form 3500A and CFR Part 820. Validated and GxP-compliant, MedVantage tracks submission dates, determines reportability using decision trees and supports regulatory report preparation. In short, MedVantage manages the end-to-end product complaint lifecycle while minimizing risk through better compliance.

 

OUR LATEST THINKING

Effective Complaint Management: The Key to a Competitive Edge for Medical Device Firms

By establishing strong complaint management processes, medical device firms can make continuous improvements in patient safety, regulatory compliance and customer satisfaction.

RESOURCES

MedVantage Field Service Management

Read more on how MedVantage Field Service Management offers a cost-efficient, easy-to-use and highly flexible solution for your customers.

An Integrated Sales, Service and Complaints Solution for the Medical Devices Industry

The medical devices and consumer health industries balance between highly regulated and rapidly innovating environments. Navigating to business success requires an effective customer and stakeholder relationship management system. Learn about Cognizant’s MedVantage supports business success.

A Cure for Medical Device Complaint Management Woes

Revolutionizing the complaint management landscape, Cognizant’s MedVantage provides a single and holistic platform for all your complaint handling requirements and regulatory needs. Loaded with features and functionalities, MedVantage will support more effective complaint management.

The Future of the Medical Devices Industry

Cognizant created MedVantage specifically for medical device manufacturers to respond to the many challenges created by inherent product recalls, risk management and regulatory compliance.

Cognizant MedVantage Infographic

The medical device and consumer health industries are under constant pressure to find ways to rapidly innovate their business while balancing the threats of global competition and strict regulatory environments. Charting a successful vision involves leveraging digital technologies in order to transform the business and improve patient outcomes.

MedVantage Solution | Cognizant Technology Solutions