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Improve Quality, Reduce Costs

Transform life and annuity operations performance

Life doesn't stand still and neither should your insurance systems. Streamline operations and address the client’s changing needs with Cognizant Digital Life & Annuity.

Today’s insurance customers expect simplified products that reflect their current life circumstances and digital services that anticipate how their needs will change. They want convenient self-service options, approval of applications and claims in hours instead of days, and 24/7 transparent interactions across any channel.

Cognizant Digital Life & Annuity addresses these challenges, enabling your organization to connect directly with customers more effectively, streamline operations, consolidate systems and accelerate time to market at scale—all while reducing operating expenses. We bring deep insurance expertise and an extensive portfolio of digital tools and automation to our clients. More than 30 leading L&A providers rely on Cognizant to make their critical processes run smoothly. We routinely reduce total cost of ownership by up to 50%; reduce inter-operator variability by 20% and through standardization, we typically increase time to market by 22% or more.

Research by Cognizant, JD Powers and others confirm that insurance companies need to address current market trends:

  • There is a 70-90% higher probability of clients buying a product if underwriting and application processing is closer to real time
  • Nearly 50% of Gen Y buyers want better product education, implying opportunities for insurers with simplified offerings
  • Beneficiaries want easy reporting of First Notice of Loss (FNOL) and mobile options across products

Achieve Process Excellence

Take a customer centric approach to re-engineering processes. Understand your customer needs and realize how your services and channels must align to their expectations.
Employ Specialized Automation Solutions

Deliver innovative solutions, improve work satisfaction and gain flexibility to redeploy resources through our robotic process automation (RPA), cognitive systems, analytics and AI solutions.
Generate Actionable Insights

Produce actionable insights with predictive analytics that create “next best actions.” Leverage segmentation analytics to drive self-service adoption for improved customer experience at lower cost.
Transform Underwriting Platforms

Reduce cycle times, improve volumes and become “digital ready” with our underwriting platform. Offers workflow, case management, decision support and reporting for any process or product.
Upgrade Products and Processes

Cognizant’s platform offers workflow, case management, IGO/NIGO, decision support, quality assurance and reporting for any process or product. Works with all inputs, from paper to electronic.
Simplify Workflow, Reduce Costs

Simplify business processes by embedding operational analytics and improving customer satisfaction. Automate claims operations, increase operations productivity and reduce costs with our outcomes-based solution.



Kaustubh Alegaonkar

Assistant Vice President Head—Insurance
Cognizant Digital Operations


Prashant Kandukuri

SBU Lead—Insurance
Cognizant Digital Operations


Jesal Shah

Associate Director – Insurance Business Solutions
Cognizant Digital Operations



Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

 Let's talk about how digital can work for your business.

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