Bots at work

The pandemic also put automation into the spotlight — especially the need for greater efficiency and an improved teammate experience. Through automation, we’re able to streamline processes and respond faster to client requests — and while bots are hard at work behind the scenes, our teammates can focus on helping our clients and growing relationships. We believe the human element remains critical, and when, and how to combine the work of bots with the work of our team members will be crucial to our success as well.

Roughly four years ago, we set up a center of excellence for automation, and the team has done outstanding work, with over 140 bots in production today executing over 2,000 tasks daily. For example, we use a bot called Key3PO to look at various documents for our real estate capital team. The bot identifies the documents according to a predefined set of terms.

Bots at work

The pandemic also put automation into the spotlight — especially the need for greater efficiency and an improved teammate experience. Through automation, we’re able to streamline processes and respond faster to client requests — and while bots are hard at work behind the scenes, our teammates can focus on helping our clients and growing relationships. We believe the human element remains critical, and when, and how to combine the work of bots with the work of our team members will be crucial to our success as well.

Roughly four years ago, we set up a center of excellence for automation, and the team has done outstanding work, with over 140 bots in production today executing over 2,000 tasks daily. For example, we use a bot called Key3PO to look at various documents for our real estate capital team. The bot identifies the documents according to a predefined set of terms.

Key3PO Bot ​Automates Document Classification

At the end of 2020, Key3PO had identified about 450,000 documents. It continues to deliver solid results — enabling teammates to spend additional time assisting clients and building relationships — via rules-based document identification, while reducing the total cost of the vendor-supplied service.