Empowered with resiliency

Part of my role as KeyBank’s Chief Information Officer is to help a 200-year-old company behave like we were born digital. And, it is my — and the IT department’s — job to ensure that the technology-enabled solutions we are introducing to our ecosystem are safe, secure, reliable and easy to use. We’ve made significant progress — from delivering exceptional digital self-service capabilities to our clients, to empowering our teammates with tools and information to automation that creates efficient and effective straight-through processing. But we still have more to do to digitize our enterprise end to end.

The prolonged pandemic has fueled our energy and focus around digitization, propelling us forward across a number of different areas. Our Digital Default initiative is one example — we took a multidimensional approach to digitize collections. The platforms, infrastructure and technology investments we’ve made over the years along with the close monitoring of our networks and applications well positioned us to respond in the pandemic for our clients as needed.

Additionally, this past year, the resiliency of our applications and network stood the test. From enabling 11,000 teammates to work remotely to funding more than 40,000 Paycheck Protection Program (PPP) applications, processing $8.5 billion in requests, we shifted to remote working in a matter of days and never missed a step.

Empowered with resiliency

Part of my role as KeyBank’s Chief Information Officer is to help a 200-year-old company behave like we were born digital. And, it is my — and the IT department’s — job to ensure that the technology-enabled solutions we are introducing to our ecosystem are safe, secure, reliable and easy to use. We’ve made significant progress — from delivering exceptional digital self-service capabilities to our clients, to empowering our teammates with tools and information to automation that creates efficient and effective straight-through processing. But we still have more to do to digitize our enterprise end to end.

The prolonged pandemic has fueled our energy and focus around digitization, propelling us forward across a number of different areas. Our Digital Default initiative is one example — we took a multidimensional approach to digitize collections. The platforms, infrastructure and technology investments we’ve made over the years along with the close monitoring of our networks and applications well positioned us to respond in the pandemic for our clients as needed.

Additionally, this past year, the resiliency of our applications and network stood the test. From enabling 11,000 teammates to work remotely to funding more than 40,000 Paycheck Protection Program (PPP) applications, processing $8.5 billion in requests, we shifted to remote working in a matter of days and never missed a step.

The prolonged pandemic has fueled our energy and focus around digitization.