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Automation accelerates new digital capabilities to drive value

Rethink business and IT processes and strategies with integrated automation to offer unique customer experiences and power growth.

Cognitive automation is not optional


As old economic models give way to new digital businesses, organizations that automate will remain competitive and drive significant new value. Automation does more than enable efficient and cost-effective operations. It enhances the very core of the business and enables intelligent new capabilities across the enterprise.

To unlock this new intelligence, organizations must embrace a different approach and focus on automation across three domains: Business Operations, Enterprise IT Operations and Application Engineering—to avoid implementation failure through one size fits all planning.

Cognizant follows this approach and delivers best-in-class automation, across a continuum of systems that think, do and learn with Cognizant HiveCenter™. 

Cognizant HiveCenter™ is an integrated automation ecosystem featuring:

  • Industry leading advisory capabilities and professional services
  • Domain driven solutions and offerings
  • Best-in-class platforms and third party products 

Opportunities abound for intelligent automation

To succeed today, many enterprises are focusing on the top-level objectives of reducing operational complexity, increasing agility and speeding innovation while lowering the associated costs. Of all the various levers organizations can pull to achieve these goals, smart technologies—which we call intelligent automation—are among the most versatile and effective.

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Services

Automation is a journey


Automation is a transformative journey that adds value across modern business and IT organizations. A cohesive automation strategy and roadmap drive efficiency, agility and better experience, which together improve customer satisfaction and create new business insights for the organization. 

HiveCenter advisory along with professional and managed services can  help you assess, analyze and implement an effective end-to-end automation strategy.

  • HIVECENTER ADVISORY SERVICES

    Define and map the automation vision

    HiveCenter Advisory Services works with leaders to develop the enterprise automation vision and bring it to life, including identifying automation opportunities, performing maturity assessments, selecting the best technologies to fit your environment, modeling ROI, defining desired business outcomes and developing next-generation architectures.

  • HIVECENTER PROFESSIONAL SERVICES

    Automation in action

    HiveCenter professional services offer a flexible delivery model to optimize business benefits as companies implement automation programs and projects across functional areas, technologies and industry-specific service lines. We employ automation products and platforms that include best in class commercial, open source and proprietary Cognizant solutions. 

  • HIVECENTER AUTOMATION SERVICES

    Automation as a service

    HiveCenter Automation Service is a managed service providing a flexible delivery model to offer integrated automation as a service to enterprises. The service can accelerate enterprise automation programs across functional areas, technologies and industry-specific service lines. We employ automation products and our fit for purpose platforms that include best in class commercial, open source and proprietary Cognizant solutions.

Solutions & offerings

Targeted automation solutions

Cognizant’s HiveCenter™ automation approach addresses automation across domain and functional areas of the organization. Our domain solutions enable automation for industry-specific business processes such as mortgage processing in banking, pharmacovigilance in life sciences, claims processing in insurance, financial reconciliation in financial services, healthcare enrollment and billing in healthcare.

Enterprise process automation

Our enterprise process automation offering takes a digital-first approach to addressing industry-specific process automation needs across the enterprise with three focused outcomes—achieving agility, enabling innovation and reducing cost and operational complexity.

INTELLIGENT PROCESS AUTOMATION

Enterprise IT automation

Our enterprise IT automation offerings take a human-first, human-in-the-loop, AI-backed approach to IT organizations automation needs. Our integrated enterprise automation focusses on build and operate functions by continously applying advances in automation and AI technology across on-premise and cloud with following themes:

  • Automation for Agility—Primarily focused on IT application buildouts with AI led intelligent engineering, planning, pipelines, assurance and operations.
  • Automation for efficiency—Focuses on AI led integrated run operations across infrastructure, application, security, network and data center automation.
  • Automation leading to better experience—Focuses on seamless user experience for Service desk automation and virtual assistance through Chatbot, knowledge and action resolutions.

Platforms & assets

Accelerate automation

HiveCenter offers a suite of platforms and assets that integrate Cognizant’s open systems based IP along with partner technologies to deliver repeatable, scalable automation solutions. This winning combination accelerates delivery and improves outcomes while reducing costs for the organization.

HiveCenter™ Robots as a Service (RaaS) is the most advanced robotic process automation, delivered as a service, for high volume human labor. Unlike legacy automation tools, RaaS can replace any human process that does not require intuition. The robots handle a broad set of tasks, allowing staff to focus on processes that require human-to-human interaction. Based on company requirements, they are deployed on virtual machines alongside their interfacing applications. RaaS enables consistent results, faster processing, fewer errors, high scalability and improved compliance and traceability.

The HiveCenter I&O Automation platform is an industry-first collaborative platform between the humans and intelligent machines. The I&O Automation platform engages a virtual agent that can understand and execute actions, making operations intelligent and interactive. It also increases response time to various operational needs, enhancing both business agility and user experience. The HiveCenter™ I&O Automation Platform brings predictive analytics and AI to infrastructure and application managed services to deliver disruptive performance. In most cases companies gain at least 35 percent efficiency and see significant upticks in net promoter scores and MTTX metrics.

OneAgility-QA Hub is Cognizant's ecosystem to orchestrate quality across the software engineering life cycle. The HiveCenter OneAgility Platform bring AI to the SDLC processes to drive intelligence in planning, pipelines, assurance, environments and resolution. The platform integrates with the commonly used industry SDLC tools and drives agility in the application engineering practices.  

  • Intelligent Automation: Embeds AI to optimize test effort, predict and triage defects faster and improve code quality early in the lifecycle. IPs–Quality Insight Bots.
  • Cognizant Intelligent Test Scripter & Quality Designer: providing continuous testing & toolchain orchestration for DevOps engagements with full CI/CD integration.

HiveCenter AskIva is a service desk chabot that initiates the conversation with users, interprets the intent and provides the possible resolutions. The solution uses Natural Language Understanding (NLU) and Processing (NLP) techniques to understand the intent and facilitate knowledge search, local and server-side actions.

The Intelligent Bot Suite from HiveCenter is a collection of 1000+ bots (both scripted and cognitive) developed by Cognizant. These cover the end to end functional areas of business process automation, infrastructure and operations automation, enterprise applications automation, develops and test automation. These are deployed for our customers as part of our automation service and solution offerings.

Digital Intake Framework from HiveCenter is the core platform that enables automation of manually intensive business processes across industries like Mortgage processing, Claims processing, Vendor payments processing, Pharma Co-Vigilance and more. The platform leverages best in class AI & ML capability to drive content classification, OCR/ICR capabilities for automated data extraction and smart workflows to enable human supervision and governance.

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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