To unlock this new intelligence, organizations must embrace a different approach and focus on automation across three domains—business operations, enterprise IT operations and application engineering—to avoid implementation failure through one-size-fits-all planning.
Cognizant follows this approach and delivers best-in-class automation across a continuum of systems that think, do and learn with Cognizant HiveCenter™.
Cognizant HiveCenter™ is an integrated automation ecosystem featuring:
Establishing a Strategic Business Case for Enterprise IT Automation
This research report from Everest Group makes the case for a business-led view of IT automation. It corroborates Cognizant’s approach to delivering critical business outcomes at speed and scale, along with superior customer experiences and ongoing innovation.READ THE REPORT
Everest—in its Application Automation Services PEAK Matrix™ Assessment 2019 report—positioned Cognizant as a leader among 19 service providers for its market impact, vision and capability.READ THE REPORT
Automation is a transformative journey that adds value across modern business and IT organizations. A cohesive automation strategy and roadmap drive efficiency, agility and better experience, which together improve customer satisfaction and create new business insights for the organization.
HiveCenter advisory, along with professional and managed services, can help you assess, analyze and implement an effective end-to-end automation strategy.
HiveCenter Advisory Services works with leaders to develop the enterprise automation vision and bring it to life, including identifying automation opportunities, performing maturity assessments, selecting the best technologies to fit your environment, modeling ROI, defining desired business outcomes and developing next-generation architectures.
HiveCenter Professional Services offer a flexible delivery model to optimize business benefits as companies implement automation programs and projects across functional areas, technologies and industry-specific service lines. We employ automation products and platforms that include best-in-class commercial, open-source and proprietary Cognizant solutions.
HiveCenter Automation Services is a managed service that provides a flexible delivery model to offer integrated automation as a service to enterprises. The service can accelerate enterprise automation programs across functional areas, technologies and industry-specific service lines. We employ automation products and our fit-for-purpose platforms that include best-in-class commercial, open-source and proprietary Cognizant solutions.
Cognizant’s HiveCenter™ automation approach addresses automation across domain and functional areas of the organization. Our domain solutions enable automation for industry-specific business processes, such as mortgage processing in banking, pharmacovigilance in life sciences, claims processing in insurance, financial reconciliation in financial services, healthcare enrollment and billing in healthcare.
Enterprise Process Automation
Our enterprise process automation offering takes a digital-first approach to addressing industry-specific process automation needs across the enterprise, with three focused outcomes—achieving agility, enabling innovation, reducing cost and operational complexity.INTELLIGENT PROCESS AUTOMATION
Enterprise IT Automation
Our enterprise IT automation offerings take a human-first, human-in-the-loop, AI-backed approach to the needs of IT organizations. Our integrated enterprise automation focusses on build and operate functions by continously applying advances in automation and AI technology across on-premises and cloud with following themes:
HiveCenter offers a suite of platforms and assets that integrate Cognizant’s open systems-based IP, along with partner technologies, to deliver repeatable, scalable automation solutions. This winning combination accelerates delivery and improves outcomes while reducing costs for the organization.
HiveCenter™ Robots as a Service (RaaS) is the most advanced robotic process automation, delivered as a service, for high volume human labor. Unlike legacy automation tools, RaaS can replace any human process that does not require intuition. The robots handle a broad set of tasks, allowing staff to focus on processes that require human-to-human interaction. Based on company requirements, they are deployed on virtual machines alongside their interfacing applications. RaaS enables consistent results, faster processing, fewer errors, high scalability, improved compliance and traceability.
The HiveCenter I&O Automation Platform is an industry-first collaborative platform between humans and intelligent machines. The I&O Automation Platform engages a virtual agent that can understand and execute actions, making operations intelligent and interactive. It also increases response time to various operational needs, enhancing both business agility and user experience. The HiveCenter I&O Automation Platform brings predictive analytics and AI to infrastructure and application managed services to deliver disruptive performance. In most cases, companies gain at least 35% efficiency and see significant upticks in net promoter scores and MTTX metrics.
OneAgility-QA Hub is Cognizant's ecosystem to orchestrate quality across the software engineering lifecycle. The HiveCenter OneAgility Platform brings AI to SDLC processes to drive intelligence in planning, pipelines, assurance, environments and resolution. The platform integrates with the commonly used industry SDLC tools and drives agility in application engineering practices.
HiveCenter AskIva is a service desk chabot that initiates the conversations with users, interprets the intent and provides possible resolutions. The solution uses natural language understanding (NLU) and natural language processing (NLP) techniques to understand the intent and facilitate knowledge search as well as local and server-side actions.
The Intelligent Bot Suite from HiveCenter is a collection of 1,000+ bots (both scripted and cognitive) developed by Cognizant. These cover the end-to-end functional areas of business process automation, infrastructure and operations automation, enterprise applications automation and development and test automation. These are deployed for our customers as part of our automation service and solution offerings.
The Digital Intake Framework from HiveCenter is the core platform that automates manually intensive business processes across industries like mortgage processing, claims processing, vendor payments processing, pharmaco-vigilance and more. The platform leverages best-in-class artificial intelligence and machine learning capabilities to drive content classification, OCR/ICR capabilities for automated data extraction and smart workflows to enable human supervision and governance.