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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

ELEVATED HEALTHCARE DELIVERY

Improve plan accuracy and quality

Improve plan accuracy and quality

50% reduction
in go-live timeline for healthcare benefits plans.

A new era for pharmacies and pharmacy benefit managers is here and it’s far from business as usual.

As competition encroaches on the traditional healthcare sector and online giants, Cognizant helps retail, specialty and mail order pharmacies and pharmacy benefit managers (PBMs) rethink their business models. We can help you deliver targeted, personalized services in innovative ways, to gain a new competitive advantage in a changed world.

Our capabilities

  • Regulatory Compliance

    SIMPLIFYNG A COMPLEX REGULATORY ENVIRONMENT

    Cognizant helps healthcare organizations evaluate the impact of regulatory requirements and implement solutions that help ensure compliance. Our services include:

    • ICD-10
    • Medicare Part D compliance
    • NCPDP D.0 compliance
    • Controlled substance dispensing
    • Patient compliance
  • Health Intelligence and Analytics

    DRIVING BETTER HEALTH OUTCOMES

    The ability to access and leverage data is changing the way business decisions are made, with rich insights enabling evidence-based decision-making and proactive planning. Cognizant provides expertise on data collection across a wide range of attributes affecting pharmacy and PBM businesses, helping them make well-informed decisions in:

    • Analytics strategy
    • Process innovations
  • Investigative Services

    FROM DETECTION TO PREVENTION

    Enabling organizations to identify and resolve intentional and unintentional errors or verify the absence of both is critical. With significant capital lost to fraud and abuse each year, investigation and recovery efforts are key to an organization’s overall financial health.
  • Operational Improvement

    INVEST IN THE DIGITAL FUTURE

    We help healthcare organizations drive cost reduction and revenue enhancement through improved efficiency, effectiveness and process transformation by offering:

    • Best-in-class services (claims, enrollment and medical management)
    • Requirements definition
    • Product evaluation and selection
    • Operational readiness
  • Consumerism

    EMPOWER CONSUMERS WITH DIGITAL TOOLS

    New consumer-focused operating models in healthcare demand a shift in thinking, requiring many companies to go from a B2B to a B2C focus. Cognizant helps healthcare organizations manage the patient and member experience with solutions that drive engagement and help build effective strategies for member identification and retention. Our services span these areas:

    • Customer engagement
    • Customer experience
    • Customer retention
  • Implementation Services

    DELIVER DIGITAL HEALTH SERVICES AT SCALE

    We offer complete project and IT implementation and support services, including:

    • Legacy systems modernization
    • Administrative, claims management, clinical and electronic health record implementations
    • Custom development and maintenance
    • Systems integration and program management
    • ERP and CRM systems
    • Data warehouses
    • E-health, self-service applications and portal development
SHOWCASE

Featured work

HEALTHCARE

Higher healthcare plan volumes, lower performance guarantee payouts
READ MORE

LIFE SCIENCES

Bringing medical therapy home makes treatment more accessible
READ MORE
THOUGHT LEADERSHIP

Latest thinking

Winning with digital in the post-COVID-19 healthcare industry
The pandemic’s impact validated the industry’s initial digital investment priorities; now is the time to fine-tune them—or play catch-up—to align with shifting COVID-influenced trends.
READ MORE
Amazon RX: Concession or queen's gambit?
Some analysts say the new Amazon pharmacy service is nothing new—but it may be the opening move in a disruptive long-term strategy.
READ MORE
Getting serious about high U.S. drug prices
Here are two ways the industry can build a more transparent pharma ecosystem that will lead to lower drug prices in the U.S.
READ MORE

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing. 

Let’s talk about how digital can work for your business.

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