By 2020, 81% of companies will compete on CX. Generation Now—Gen Y and Z combined—are shaping that future. Is your business prepared to handle Gen Now’s shifting expectations and evolving needs amid a disruptive new paradigm? Find out more below.
eBook Part One
Dig into the digital connections that Generations Y and Z rely on most—and gain a better understanding of how your organization must adapt to deliver on their wants and needs.DOWNLOAD NOW
eBook Part Two
Gen Now’s appetite for experiences like AR/VR has massive implications for cable/telco, media/entertainment, internet and over-the-top companies. How can you create experiences that matter? Start with this eBook.DOWNLOAD NOW
eBook Part Three
68% say companies know too much. However, Gen Now is more willing to exchange data for exceptional experiences and value. Explore why trust and transparency have never been more important.DOWNLOAD NOW
Explore Gen Now’s view of their digital world and get practical insights to help you connect and succeed in the Youth Boom Economy.
Get an overview of Gen Now’s rapidly changing content preferences and how you can incorporate these needs into your offerings.
Gen Now has different attitudes toward the value of personal information, data privacy and brand trust. Find out what they need from you—and what they’re willing to give in return.
Find out how this CSP simplified and improved CX, decreased call volume by 50% and saved $500 million.
Explore how our recommendation engine helped this client ease competitive pressure, revamp services, increase on-demand use by 20% and more.
Find out how a leading provider of enterprise applications gained fresh insight into General Data Protection Regulations (GDPR) and data privacy policies to achieve better visibility across the entire organization.
Michael Diamond/ / polymop enterprises
We will never share your info, and you can unsubscribe at any time.