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Gartner positions Cognizant in the Leaders quadrant of the 2019 Magic Quadrant* for CRM and Customer Experience Implementation Services, Worldwide.


As a CX and CRM leader, Cognizant offers clients a wide range of capabilities that transform the customer experience and drive business success.

Combining business, analytic and technical abilities enable us to help companies reimagine CX and CRM strategies. We draw on well-honed expertise in transformation consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technologies to shape industry-specific solutions that make business change possible. 



Magic Quadrant* for CRM and Customer Experience Implementation Services, Worldwide.

Cognizant is positioned in the Leaders quadrant for its CRM and CX implementation services, ability to execute and completeness of vision. We are confident our recognition is due to our strong market presence, high growth rate, strong technical implementation skills and our effectiveness at leveraging industry expertise in banking/securities, insurance, healthcare, life sciences, retail and travel/hospitality.*



  • Cognizant's digital practice areas help you unlock the power and promise of the new digital era, developing new business, operating and technology models.
  • Cognizant Digital Business helps you envision and build innovative products and experiences, develop new go-to-market approaches and invent new business models.
  • Cognizant Digital Operations helps you redefine how to be digital at scale—reimagining processes and reengineering process infrastructure—to activate operational agility, efficiency and business growth.
  • Cognizant Digital Systems and Technology helps companies navigate the digital shift to digital by implementing a simple, modern and secure technology backbone to meet the needs of a modern digital enterprise.
  • Cognizant Consulting provides organizations with cross-industry digital solutions, engaging people and uncovering insight from data to shape the products, services and experiences they offer. 
  • Our Center for the Future of Work™ collaborates with a wide range of business and technology thinkers and academics to examine how work is changing, and will change, in response to the emergence of new technologies, new business practices and new workers.
  • Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world.


Gartner: Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick Sullivan, Ed Thompson, 7 February 2019.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. The report was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.